Client Engineer

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

 

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic Jamf customers. They focus on driving successful deployments of Jamf products, accelerating adoption of the Apple platform, and maintaining a productive relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of Jamf products and integrated technologies.  In addition, they represent the voice of the customer inside Jamf by working between organizations and internal business units to ensure long-term, sustainable success.

 

What you can expect to do in this role:

• Demonstrate a relentless passion for the success of Jamf’s customers.
• Lead key initiatives pertaining to customer success.
• Act as primary point of contact and technical representative for one or very few assigned customer(s).
• Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within the organization.
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution.
• Advocate for Jamf products and capabilities and solutions to customer implementation.
• Actively engage with customer including frequent communication to several points of contact within customer organizations.
• Pursue and maintain integration capabilities with external systems to Jamf products.
• Work cross-departmentally to ensure customer needs are communicated and needs are resolved.
• Create and maintain a reference environment to ensure customer needs are understood and met.
• Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap.
• Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments.
• Work with customers on-site as necessary to achieve success.

What we are looking for:

• 3-5 Years - Experience successfully integrating Apple products in highly complex corporate IT infrastructure (Preferred)
• 3-5 Years - Proven mastery of Jamf and/or Apple technologies (Preferred)
• 3-5 Years - Experience working in Customer Service (internal or external) in a technical environment (Preferred)
• Exceptional Communication Skills
• Exceptional Customer Service Skills
• Ability to teach material effectively
• A balance of tenacity and strategic thinking

Education & Certifications:

• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered
• Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)
• No Licensure or Certification Required.

How we help you reach your best potential:

• Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?