Customer Service Specialist -Customer Contact Center

Veikkaus creates joy through games and protects it. We want to make sure that gambling in Finland stays on the joyful side. All our actions are guided by sustainability. We want to be a trailblazer in the gaming industry, and a trendsetter of a responsible player experience. Wellbeing is our passion. It is important that our employees enjoy coming to work every day. We offer versatile and extensive employee benefits. With us, you get to do work that makes a difference, in a spirited work community that is constantly developing. Let’s work together – to keep gambling on the joyful side.

Customer Service Specialist

We are looking for Customer Service Specialists for the summer to join our Customer Contact Center!

Would you like to be part of a team that provides first-class customer service and helps our customers enjoy Veikkaus games responsibly and smoothly? At our Customer Contact Center, the customer experience is at the heart of everything we do, and we are now looking for enthusiastic Customer Service Specialists to strengthen our team for the summer!

At Veikkaus, we serve millions of customers annually through multiple channels – by phone, chat, email, and social media.

We are committed to continuously developing responsible gaming and improving the customer experience to offer entertaining and safe gaming experiences. In line with our brand promise We passionately drive better gaming, we aim to ensure every customer interaction is high-quality and responsible. Whether it's about claiming winnings, how to register as a customer, setting gaming limits, or betting questions – our Customer Service Specialists are ready to provide fast, professional, and empathetic assistance.

What we offer:

• Impactful role: You’ll be there for customers during key moments and ensure they enjoy a safe and pleasant gaming experience.
• Inspiring work community: We’re a professional, open, and friendly team that values fairness and a positive atmosphere.
• Thorough onboarding: You don’t need prior knowledge of Veikkaus games – we’ll train you for the role!
• Comprehensive employee benefits: We care about your well-being and offer a wide range of employment benefits.

Who are we looking for?

• Empathetic customer service professional with prior experience in customer support: You know how to meet customers warmly and resolve issues efficiently, offering human-to-human service.
• Situationally aware and quick problem-solver: You understand customer needs quickly and respond appropriately to each situation.
• Motivated and service-oriented: You have a genuine desire to help and ensure each customer leaves satisfied.
• Language skills: You speak and write fluently in both Finnish and English.

At the Customer Contact Center, our Customer Service Specialists work in two different teams: one team focuses on queries related to lottery and draw games, while the other supports customers with sports betting-related matters. For the betting team, we especially value an interest in sports and following different sports disciplines, to provide expert support for our customers' betting needs.

We serve our customers every day from 6 AM to midnight, and this is a shift-based position. The workplace is located at Veikkaus’ headquarters in Pohjois-Haaga, Helsinki. The role starts as soon as possible and lasts until September 30, 2025, or as agreed.

It is important to us that everyone can come to work as their authentic selves. We value diverse backgrounds, skills, and perspectives, and believe that success comes from working in diverse teams. We encourage individuals from various backgrounds to apply for our jobs. You can read more about us, our benefits, and work culture here.

Please note that the position requires you to be of legal age (18+).

Interested? If you want to be part of our team and offer first-class customer service experiences, send us your application along with your CV by 27.5.2025 at the latest. Please apply as soon as possible, as we will be reviewing applications during the recruitment period and will fill the positions as soon as suitable candidates are found!

If you have any questions about the position, please contact Customer Experience Developer Samu Saarela on weekdays between 9 AM and 3 PM by phone at +358943702353 or by email at samu.saarela@veikkaus.fi.

Veikkaus as a company will perform a drug test and credit check to the person selected for the position. 

Veikkaus creates joy through