Director of Conference Services & Catering

Overview

Omni Amelia Island Resort & Spa

 

 

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

 

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

The Omni Amelia Island Resort is searching for a Director of Catering & Convention Services! The DOCCS oversees the Catering Sales & Convention Services Departments by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

 

Location: On-property at Omni Amelia Island Resort (Fernandina Beach, FL)

Responsibilities

• Ensure catering sales meet budgeted levels.
• Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
• Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.
• Oversees the entrance of files into a trace system for proper maintenance and active solicitation according to Accounts Coverage Program (ACP).
• Prospect and establish an expanding base of accounts.
• Ensure proper communication to all departments.
• Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
• Effectively coordinate efforts between Sales and Food & Beverage management.
• Prepare monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
• Prepare Sales Action Plans, via the Account Coverage Program (ACP), and (KRA's) on a quadrimestral basis in order to focus on client needs and maximize sales efforts to minimize gap periods.
• Prepare performance benchmarks for Catering Account Executives and Catering Service Manager on monthly and quadrimestral basis.
• Prepare eighteen-month rolling forecast.
• Ensure that the department standards are met and that all company policies and procedures are adhered to.
• Ensure that all departments meets all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
• Responsible for planning, evaluating, organizing, and directing the activities of the Assistant Director of Convention Services, Convention Coordinators, Convention Floor Managers, Convention Services Department
• Administrative Assistants & Office Manager, and oversee the activities of Convention Services Floor Operation through the individuals mentioned above.
• Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Responsible for the overall condition of each function room and all Convention Service equipment.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Participates in the final interview process and is responsible for hiring all departmental personnel.
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Omni Hotel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Meets with major convention/meeting planners to coordinate final arrangements for convention/meetings.
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.
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Qualifications

• Perform any other duties assigned by management.
• Know emergency procedures (to include CPR) and work to prevent accidents.
• Has a working knowledge of Food & Beverage