Aladdin Business, Client Experience, VP

About this role

Are you a highly motivated professional interested in building a career in FinTech?  Can you shape and enhance clients’ investment processes?  Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?

If this sounds like you, then join our Aladdin® business.  As a member of one of BlackRock’s fastest growing areas, you will have the technical and client-facing skillset to work on the complete investment lifecycle – leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role, you will:

o    Own the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience

o    Own relationships with client SME’s, “super-users” of the platform, and senior stakeholders (e.g., Head of Risk, Head of Fixed Income desk, Head of Compliance, Head of Platform management etc.)

o    Develop a deep understanding of your client’s business objectives, and leverage Aladdin expertise to achieve their organizational goals

o    Build strong relationships within BlackRock Solutions , in support of your clients

o    Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients.

o    Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform

o    Work with support team representatives to analyze service patterns and identify themes

o    Implement internal process adjustments to elevate client experience and reduce incident count

o    Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health.

o    Adapt internal best practices to improve aspects of service as identified in KPI metrics

o    Identify workflow gaps and areas for synergy across client base and work with partner teams to implement solutions in mass.

We have:

o    The feel of a start-up with the backing of the world’s largest asset manager

o    A dynamic environment with professional growth opportunities and a welcoming employee culture

o    Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions

o    An organization that prides itself on delivering a superior user experience

You have:

o    A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows

o    Familiarity with buy-side investment management workflows, proficient in market trends 

o    A consultative approach to understanding client needs and a passion for solving problems

o    Well organized with the ability to manage multiple priorities with a hands-on approach

o    Strong interest in technology and an aptitude for learning new systems

o    Emotional ownership, pride in what you do and a strong team ethos 

o    Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management

o    Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients

o    Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team

o    4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.