Associate Member Advocate April 2025 Training Program (Scottsdale, AZ)

Are you looking to invest in your future but don't know where to start? Look no further than our Associate Member Advocate training program!

Location:  Scottsdale, AZ 

Start Date:  4/21/25

Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days  

Compensation: $53,000 annually, plus overtime

WHO WE ARE 

PURE Insurance is a reciprocal exchange, which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it’s part of what makes PURE, PURE! It means that you’ll never hear us talk about stock prices because serving our membership is our top priority. And we can’t do that without our curious and dedicated Associate Member Advocates who show up and bring their A-game every day.   

WHO YOU ARE 

You are empathetic, passionate, intellectually curious and a team player. When something’s wrong, you want to know why. You don’t hesitate to help. You have a heart for service and find joy in being the sunshine on someone’s otherwise dreary day.    

WHAT YOU’LL NEED 

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.  

WHAT YOU’LL DO 

Simply put, you'll provide exceptional service to our members during difficult times.    

• The majority of your day will be spent taking phone calls from our members, taking first notice of loss   

• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust   

• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution   

• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us   

Hear From Our Team:  

"Working as an AMA is a great opportunity to put your foot in the door in the claims field. The onboarding and training process is gradual, and the opportunities after training to hone your skills and master the craft are outstanding. And the team is always ready and willing to help with any question you may have during the process!" - Sabrina G, Associate Member Advocate 

An average day:   

Well, there’s nothing average about PURE. No two days or weeks will be the same. No, really. We respond to our membership’s needs as they fluctuate. Hurricane and wildfire seasons are busy