The Services Success & Maturity Program Leader

The Services Success & Maturity Program Leader

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Services Success & Maturity Program Leader is a key role in Services Experience Delivery that lead and direct the services within the Leadership team in order to ensure that they deliver effective and efficient services, that they set and achieve high standards of performance, that they provide best value and that the overall budgets are managed and controlled within the funding envelope agreed. Also responsible for the overall quality assurance strategy and performance of an organisation. They will develop and implement policies and procedures related to quality assurance and ensure compliance with national and international standards and regulations.

Main responsibilities

• Assures quality processes by establishing and enforcing quality standards when it comes to operational planning.

• Establishes quality and reliability standards by studying process and customer requirements with other members of management and with the different roles / persona’s across HPE Operations.

• Implements in-process product inspection standards by studying Services methods and devising assessment methods and procedures.

• Maintains product quality by enforcing quality assurance policies and procedures and requirements.

• Collaborates with other members of management to develop new process designs and training methods.

• Work with the Analytics team to prepare product and process quality reports by collecting, analysing, and summarizing information and trends.

• Completes quality assurance operational requirements by scheduling and assigning employees and following up on work results.

• Develops a quality assurance staff by recruiting, selecting, orienting, and training employees.

• Enable quality assurance by coaching, counselling, and disciplining.

• Ensures quality by planning, monitoring, and appraising job results.

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Achieves financial objectives by preparing the quality assurance budget, scheduling expenditures, analysing variances, and initiating corrective actions.

• Contributes to team effort by accomplishing related results as needed.

Key Skills, knowledge, and Behaviours

• Leadership

• HPE Culture

• Lean Six Sigma Black Belt Certified

• Strong written and verbal communication skills

• Analytic skills

• Collaboration skills

• QA process skills

• Problem-Solving Skills

• Financial Acumen

• Process Management & Enhancement

Required FY24 outcomes

• Build a Maturity Assessment framework and follow up

• Implement a culture of continuous improvement within the organization

• Achieve VoC required improvements Implement and lead the next level detail of the Services Experience

• Delivery Operating Model

Join us and make your mark!

We offer: