Payments Operational Resiliency Product Specialist - SVP

Cit's industry-leading Payments business is at the forefront of global commerce, operations in approximately 90 countries and jurisdictions.

The Payments Operational Resiliency Specialist is a senior level position responsible for accomplishing results through the partnership and collaboration within the Payments Business Management Team, the Payments Business and across the Enterprise Operations Resiliency function.

Operational Resilience takes a client-centric and “outside-in”, cross-organizational approach, rooted in our mission and value as a company. Resilience deepens our relationships with clients and counterparties, strengthens our internal value-chain, and reduces commercial threats to Citi’s growth due to deeper understanding of new and emerging vulnerabilities, risks, and threats (posed by evolving business models, technology, and client expectations).

This role will report into the Global Payments Operational Resiliency Head. The candidate will require strong management skills, leadership abilities, exceptional communication skills, administrative experience, and a strong focus on execution. This role will provide the candidate a comprehensive view of Global Payments and its key priorities. More specifically, responsibilities include:

What you will do:

1. Strategic Vision & Leadership

• Define and drive the payments product strategy to embed operational resilience from design through to delivery and ongoing management for all NAM and LATAM payments services.

• Act as a subject matter expert and trusted advisor to senior leadership and across the firm on payments operational resilience, including driving resiliency assessments and improvement initiatives.

• Translate complex regulatory requirements into actionable product development roadmaps and operational processes.

• Strategically engage with all levels of the firm across multiple lines of business to serve as an experienced advisor to leadership and stakeholders on operational resilience.
   

2. Regulatory Compliance & Engagement

• Ensure compliance of all new and existing payments products and services with NAM and LATAM operational resilience regulations and relevant regulatory frameworks

• Lead engagement with regulatory bodies on operational resilience matters related to payments, including preparing for and responding to regulatory inquiries, audits, and submissions/exams.

• Monitor the evolving regulatory landscape, anticipate future requirements, and proactively adapt product and operational strategies, ensuring continuous improvement of the Payments Operational Resilience framework for global regulatory compliance and process optimization.
   

3. Resilience Framework Development & Implementation

• Lead Payments Operational Resilience initiatives for the NAM & LATAM cluster, providing oversight across all in-scope Jurisdictions.

• Strengthen operational business resilience planning efforts across the Payments Business, integrating cluster and/or jurisdiction considerations.

• Facilitate consistency across Payments Critical Business Services (CBSs)/Important Business Services (IBS) within supported Jurisdictions (Framework, deliverables, approach, sharing information).

• Oversee the identification of important business services within the payments domain, mapping of interdependencies, and setting of impact tolerances.

• Develop and implement robust product and operational frameworks for incident response, recovery, and business continuity planning specific to payments.

• Drive scenario testing and stress testing initiatives to validate the resilience of payments products and services, identifying and remediating vulnerabilities.

• Manage, lead, or participate in strategic initiatives focused on strengthening the firm's resilience framework and capabilities.
   

4. Product & Service Lifecycle Integration

• Partner with product development, technology, and operations teams to embed resilience principles into the end-to-end lifecycle of payments products, including design, architecture, testing, deployment, and monitoring.
   

5. Risk Management & Continuous Improvement

• Collaborate with Risk, Compliance, and Audit functions to identify, assess, and mitigate operational resilience risks across the payments value chain.

• Oversee the development and execution of remediation plans for identified resilience gaps or failures.

• Support existing governance roles in resilience and risk committees to ensure effective engagement in resilience assurance, planning, and mitigation activities.

• Champion a culture of continuous improvement in o