Cashier Casino Services Supervisor- Full Time (Harrah’s Atlantic City)

ESSENTIAL FUNCTIONS:   Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.   Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.  Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.  Immediately addresses service breakdowns and follows up to ensure guest satisfaction.   Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.   Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.   Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.   Takes personal responsibility for creating an atmosphere of luck.  

Supervises all Cashier Casino Services I, II, III and Pit Clerks during their assigned shift.  Ensures proper staffing levels of assigned area and that superior customer service is provided at all times.  Maintains compliance with all State, Federal and Internal Controls.  Ensures all company policy and procedures are followed at all times.  Ensures accountability of all transactions through verification and documentation of exchanges.  Responsible for the timely implementation of all procedural changes.  Responsible for adhering to all Anti-Money Laundering procedures.  Troubleshoots when problems arise and assist all department employees in the performance of their duties. Effectively coach, train and develop employees in both customer service and technical areas.  Prepares performance evaluations of department employees and ensures timely issuance.  Prepares and issues disciplinary action fairly, consistently and timely.  Assumes full responsibility of duties in the absence of a Shift Manager.  Fosters a team environment and takes a leadership role in department initiatives. Completes special assignments as required.  Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system.

 

  EDUCATION/SKILLS/EXPERIENCE: College degree in business preferred or related experience required.  Ability to read and write English.  Must be able to demonstrate proficiency in basic computer skills. Ability to work independently with minimal supervision. Prior experience as a Casino Cashier ll or related position required.  

 

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

 

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being perfo