SENIOR CLERK - 64001384 1

Requisition No: 846147 

Agency: Department of Health

Working Title: SENIOR CLERK - 64001384 1

 Pay Plan: Career Service

Position Number: 64001384 

Salary:  $34,000.00 TO $35,020.18 

Posting Closing Date: 02/09/2025 

Total Compensation Estimator Tool

*This is an open fulltime Career Service (CS) Senior Clerk position at the Department of Health in Lee County.*

 

The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws.  Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual.

 

Billing/Cashier Functions.

• Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
• Verifies and bills clinic service to self-pay or third parties.
• Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
• Generates daily closing worksheet, prepares deposit, and balances monies received.
• Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles. 
• Obtain insurance pre-authorization.
• Processes and posts payments received by phone

 

Clerical Duties

• Responsible for entering services in system.
• Schedules follow up appointments.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.

• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• Performs data entry including but not limited to Excel, HMS, and FLShots.
• Processes and monitors transfer applications through online Patient Portals and email..

 

Registration

• Client sign-in and registration for clinic services.
• Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms.
• Complete financial eligibility process.
• Ensure insurance information is entered and verified.
• Enters historical Immunization data.

 

Job Enrichment

• Attends required meetings and trainings and remains current of all policies and protocol. 

 

Miscellaneous Duties

• Performs other duties as assigned.

 

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of general office procedures and practices.
• Knowledge of correct spelling, punctuation and grammar usage
• Knowledge of standard business formats and styles for letters and business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures and practices
• Ability to organize and maintain filing systems
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate effectively verbally and in writing
• Ability to e