Manager, Patient Experience, Full Time, Nursing Administration, Simi Valley

Centered in beautiful Southern California, Adventist Health Simi Valley has been one of the area's leading healthcare providers since 1965. We are comprised of a 144-bed hospital, home care services and a vast scope of award-winning services located throughout Ventura County. Simi Valley is a suburban area nestled between an urban oasis and the stunning shores of the Pacific Ocean. Bordering Los Angeles allows hiking in the morning and attending film premieres in the evening.

Job Summary:

Manages and oversees patient experience initiatives to ensures the continual assessment, measurement and implementation of improvement and enhancement measures that satisfy and whenever possible exceed patient needs, experiences, and expectations. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Job Requirements:

Education and Work Experience:

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Master's Degree: Preferred
• Five years' technical experience: Preferred
• One year's leadership experience: Preferred

Essential Functions:

• Optimizes system outputs by evaluating and increasing the effectiveness and efficiency for meeting patient experience needs and expectations. Translates the findings from assessment activities of patient experience in a manner that facilitates the recognition of both the patient's family and the patient's contextual environment. Develops action plans to achieve organization goals and to meet and exceed patient expectations.
• Provides analysis and interprets patient metrics and leads efforts to develop and refine analysis of patient experience data. Consults across the system on all aspects of the patient experience. Engages the workforce to address patient experience satisfaction needs by prioritizing complex issues, clarifying unclear issues, problem solving resource constraints, and identifying critical informational needs. Ensures on-going communication with department managers, front line staff, faculty and residents to identify process flow areas affecting the patient experience.
• Supervises and improves the workforce's understanding of the various dimensions of the patient experience including, knowledge of disease and care (diagnosis, treatment, and procedures), emotional state (fear, anxiety, uncertainty), familial support (absent or present), previous experience (negative [trauma] as well as positive past experiences), Spiritual belief system (faith, worship, rituals, a, artifacts, practices). Facilitates recruitment, training, performance management, supervision, retention and appropriate utilization of staff to promote efficiency and retention.
• Manages and directs results submissions, preparation of materials, and ensures compliance with regulations and guidelines.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.