Strategic Program Manager

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Summer 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team 

This individual will support a portfolio of high-value, complex enterprise accounts, including both existing customers and new logos. In this role, you will ensure seamless coordination across internal teams and with our customers. You’ll drive cross-functional collaboration, own internal and external program planning, and ensure our engagements are aligned with customer goals and priorities. This individual must possess strong program management skills, a strong understanding of enterprise SaaS, and a customer-first mindset to help Amplitude deliver outcomes that matter.

 

As a Strategic Program Manager, you will: 

• Customer Program Management: Ensure all stakeholders are aligned and executing against key account activities, deliverables, timelines, and overall strategic priorities.
• Resource Coordination & Deployment: Own the end-to-end orchestration of strategic customer initiatives—aligning internal resources, scheduling key engagements, and facilitating client meetings to support successful delivery and engagement health.
• Account-Level Reporting & Insights: Track and communicate progress across milestones, dependencies, and blockers to internal stakeholders, partnering closely with Account Executives, Solution Engineers, Customer Success Architect and Professional Services. 
• Client Engagement: Act as a key facilitator for recurring client meetings, workshops, and planning sessions to ensure momentum and alignment.

 

You'll be a great addition to the team if you have:

• Proven experience in a customer-facing program or project management role, ideally within enterprise B2B SaaS.
• Strong business acumen and the ability to ensure all efforts are strategically aligned to customer business goals.
• Excellent communication and facilitation skills, with the ability to drive collaboration across cross-functional teams.
• Able to manage multiple workflows in a fast-paced work environment and the ability to embrace and navigate ambiguity and complexity.
• A collaborative, team-first mindset with a focus on enabling success across the account pod and customer engagement

 

At a minimum, you need to have:

• At least 5 years of experience in a consulting, customer success, project management, or professional services role in an enterprise B2B SaaS role. Proven success managing complex enterprise customers with multiple stakeholders and technical depth.
• 7+ years of overall professional experience in the software, consulting or product industries.
• Demonstrated ability to engage and  influence C-level executives and translate business goals into measurable outcomes.
• Strong project management, communication, and problem-solving skills. PMO certification is a plus.
• Experience in Analytics, Experimentation or Martech products is a plus.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.