Assistant Store Manager I

 

Assistant Store Manager

 

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

 

Sample of tasks required of role:

SALES

Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values

Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales

Productivity Management: holds the management team accountable for personal productivity and management contribution

Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager

Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics

Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations

Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)

Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed

Develop team to build long-term relationships with customers to drive business

Takes initiative; has a high level of ownership and accountability for results of self and others

Works directly with the Store/District Manager to protect and drive the needs of the business

Ensures all daily tasks are completed without negatively impacting service of Coach standards

Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate

Builds trusting relationships with peers and team; acts as advocate for the Brand

Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance

Delegates and empowers others

Creates enthusiasm and positivity for a shared vision and mission

Recognizes and values individual performance

 

OPERATIONS:

Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager

Resolves performance problems using appropriate communication, coaching and counseling techniques

Adheres to all retail policies and procedures including POS and Operations

Leverages / understands Coach’s tools and technology to support Service and Operations of store

Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench

Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)

 

Interacts and communicates with Lead Supervisor and Store Manager

Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met

Adheres to all retail policies and procedures including POS and Operations

Leverages and understands Coach’s tools and technology to support Service and Operations of store

 

Competencies required:

Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Bu