Front Desk Coordinator

The following position is for employment with:

Southwind Oral Surgery 

1919 N. Maize Rd, Ste. 200

Wichita, KS 67212

POSITION PURPOSE

We are a patient-focused, fast-paced oral surgery practice dedicated to delivering exceptional care and service. As we continue to grow, we are looking for a dependable, detail-oriented Front Office Coordinator to join our team. This role is critical to ensuring a smooth and welcoming experience for our patients and referring offices alike.

Position Summary:

The Front Office Coordinator is the face of our practice and plays a vital role in supporting both administrative and clinical functions. The ideal candidate will have dental insurance experience, excellent communication skills, and a strong ability to multitask in a professional environment. This a full-time role Monday-Friday.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
• Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.
• Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice
• Generate accurate pretreatment estimates based on insurance benefits
• Schedule and confirm patient appointments
• Answer and manage a high volume of phone calls with professionalism
• Manage referrals from general dental and specialty practices
• Prepare and create patient charts with attention to detail
• Maintain up-to-date patient records and verify insurance coverage
• Collaborate with clinical and administrative team members to ensure efficient workflow

MINIMUM QUALIFICATIONS

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Educational Background: Completion of high school or equivalent is required.
• Experience Preferred: Previous oral surgery, dental, or medical experience is preferred.
• Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.
• Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment.
• Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
• Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

Previous Experience/Education:

• High school diploma or equivalent required
• Associate’s degree preferred
• 1+ year of dental or oral surgery front office experience required
• Strong knowledge of dental insurance terminology and billing procedures
• Proficiency with dental practice m