Director, Loyalty Ecosystem and Partnerships

Job ID: 264567
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Hybrid Schedule

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Our Loyalty team includes a strategic team of big thinkers and doers who work collaboratively and interdependently. Comprising the Beauty Insider, Credit Card, Promotions, and Sampling teams, we are on the forefront of finding new ways to underscore our promise to partner with our clients to make the beauty world feel like it’s theirs—and our place as the industry leader. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless

 

Job Summary: 

This position leads Sephora's loyalty partnerships strategy and operations, with a particular focus on how the loyalty ecosystem is brought to life at S@K. It coordinates across loyalty teams to ensure that the right benefits and promotions are enacted at S@K and other partners, further enhancing and differentiating the Sephora Loyalty program.

 

Responsibilities:

Loyalty Partnership Management (25%)

• Manage partner value proposition enhancements to the BI program across rewards bazaar and promotional activities
• Vet partnership opportunities, handle contract negotiation and program execution
• Serve as key POC for Marketing Partnerships team on loyalty benefit-related projects
• Partner with PdM on technology projects for loyalty partnerships, leading business strategy

 

Technology Integration (15%)

• Partner with PdM on technology projects needed to support loyalty partnerships
• Lead business strategy for each project

 

S@K Loyalty Program Management (15%)

• Lead resource management for S@K team on BI benefits
• Manage promotional events and sampling at Kohls
• Ensure program enhancement to drive S@K business
• Coordinate loyalty initiatives for S@K rollout

 

Loyalty Ecosystem Orchestration (15%)

• Connect projects and programs to maximize business impact
• Ensure inclusion of all channels – Canada, US, and Kohls
• Coordinate cross-functional initiatives

 

People Leadership (30%)

• Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative
• Foster a culture of respect and excellence
• Manage career development and team growth
• Set clear goals and provide mentorship

 

Qualifications:

• 15+ years of experience in leading marketing, loyalty, or promotional programs
• 10+ years of experience coaching, developing & managing direct reports
• Bachelor's degree

 

Key Competencies:

• Strong ability to lead complex cross-functional projects
• Solid skills in strategic planning
• Project management expertise
• Excellent communication and stakeholder management
• Demonstrated leadership and team development abilities
• End-to-end program delivery in a fast-paced environ