Teamleader Customer Services

<p>Job Req Number:  97332<br/> Time Type: Full Time</p> <p> </p> <p><strong><span>Move forward as Teamleader Customer Service at DSV in Venlo</span></strong></p> <p><span>Are you ready to take your leadership skills to the next level? Do you thrive in a dynamic environment where you can make a real difference for both the customer and your team? Then this role is made for you!</span></p> <p> </p> <p><strong><span>You get it done</span></strong></p> <p><span>You are responsible for collecting and analysing reports, setting KPIs, discussing progress with the customer, and distributing daily tasks within your team. You manage operational meetings with customers about daily activities and implement improvements within the team. This dynamic role requires flexibility and the ability to handle unexpected situations: you are on it.</span></p> <p> </p> <p><span>How you do this? With your knowledge of operational and logistical processes, you ensure that accurate data is available. You set KPIs, improve workflows, and make sure your team performs at its best.You achieve this by:</span></p> <p> </p> <ul type="disc"> <li><span>distributing tasks, coaching and guiding your team members, and leading work discussions;</span></li> <li><span>conducting weekly and monthly meetings with the customer, where you monitor and present processes;</span></li> <li><span>keeping a close eye on escalation reports;</span></li> <li><span>contributing to improving and drafting work instructions to boost efficiency.</span></li> </ul> <p><span>Your team within DSV stands out because it’s a diverse and motivated group, committed to providing the best service to our customers every day. You all share one common goal: increasing customer satisfaction and growing together!</span></p> <p> </p> <p><strong><span>We are DSV, we grow</span></strong></p> <p><span>DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.</span></p> <p> </p> <p><strong><span>You are an indispensable link between our customer and our operations in this role, says Susanne Theeuwen, Supervisor Customer Service.</span></strong></p> <p> </p> <p><span>In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.</span></p> <p> </p> <p><strong><span>You bring</span></strong></p> <ul type="disc"> <li><span>experience as a leader, with experience in a customer service-related role being an advantage;</span></li> <li><span>your enthusiasm and passion are contagious! Your colleagues will feel energized to get to work;</span></li> <li><span>excellent command of the English language;</span></li> <li><span>the warehouse holds no secrets for you—you’re familiar with all processes.</span></li> </ul> <p><span>It all counts for this vacancy of teamleader customer service in Venlo. Furthermore, it is of course important that you feel at home with us. You'll definitely fit in if you like to take initiative, have courage, and want to grow with DSV.</span></p> <p><strong><span><br/>You get</span></strong></p> <p><span>Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:</span></p> <p> </p> <ul type="disc"> <li><span>salary tailored to the knowledge and experience you bring;</span></li> <li><span>28 vacation days per year and 8% holiday pay;</span></li> <li><span>a professional and informal atmosphere where your voice counts;</span></li> <li><span>access to knowledge and training via our DSV Academy and external training programs so you can grow and influence your career path;</span></li> <li><span>an attractive pension scheme with a partially premium-free part and a personal contribution of 5%.</span></li> </ul> <p> </p> <p><strong><span>Move forward</span></strong></p> <p><span>Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips answers all your questions via +31 (0)6 5188 5961 or </span><span><a href="mailto:manouk.lips@dsv.com">manouk.lips@dsv.com</a></span><span>.</span></p><p><strong><br/>DSV – Global transport and logistics</strong></p> <p>Working at DSV means playing in a different league.</p> <p>As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.</p> <p>With