Sr. Manager, Identity Governance & Access Management (IAM/IdAM)

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

This leadership role serves as an internal-facing strategic partner and trusted advisor for technology-related strategy, initiatives, support, and projects globally. The role collaborates closely with IT teams, product teams, security, and business management to deliver high-quality technology solutions with a customer service-focused approach. The person in this role is responsible for all technologies within the area of Identity Governance and Access Management (IGAM).

Open to remote workers. Core hours are Monday to Friday 9:00am - 3:00pm Central Time.

Ideal Manager:

The ideal manager is an Agile adept, results-oriented leader with honed knowledge and leadership in identity technologies. Recognized for exceptional customer service skills, this individual is passionate about solving problems, learning new possibilities, and exploiting opportunities to move the business forward.

Leadership Qualities:

• Visionary Thinking: Set a clear direction and see the big picture.
• Confidence: Inspire trust through confident decision-making.
• Integrity: Maintain honesty and consistency under pressure.
• Self-Awareness: Have a deep understanding of oneself, including personality traits, behaviors, anxieties, and emotions.
• Learning Agility: Be open to learning and adapting to new situations and challenges.
• Collaboration: Foster a collaborative environment where team members feel valued and supported.
• Influence: Guide and inspire others through effective influence.
• Courage: Make tough decisions and stand by them.
• Gratitude: Show appreciation for the efforts and contributions of team members.
• Resilience: Demonstrate resilience in the face of challenges and setbacks.
• Emotional Intelligence: Understand and care about the feelings of team members and colleagues, consistently act on what is learned from others to build trust and collaboration, and show respect to foster a positive work environment

Accountabilities:

Key Accountabilities:

• Manage the lifecycle of IGAM systems, develop the strategic roadmap of deploying world class solutions, and implement growth opportunities.
• Ensure timely and accurate support activities, lead critical recovery situations, and align efforts with IT and business management.
• Lead and manage IGAM personnel within the IT department, ensuring effective communication and customer service across all levels of the organization.
• Serve as a senior-level IAM advisor, collaborating with global stakeholders to design, document, implement, administer, monitor, maintain, and support various IAM technologies securing a multi-cloud environment with a blend of legacy and innovative platforms.
• Provide development opportunities, coaching, accountability, and maintain defined priorities for high-performance, high-potential employees.
• Focus on reducing technical debt and developing IAM automation.
• Oversee financial management of budgets and spending, service customers' needs within the portfolio of solutions, and support the intake of requirements across the IGAM landscape.
• Communicate effectively with the team and internal customers (employees and contractors), develop and improve service delivery processes and workflows in accordance with business, IT, security, legal, and HR standards.
• Facilitate the creation of knowledge, training materials, and knowledge transfer across teams and new staff.
• Provide on-call support for issues occurring after business hours.
• Contribute to change management and audit processes.
• Coordinate with Security operations and participate in Compliance policy enforcement and updates.
• Perform assigned tasks and duties as needed by the company.
• Demonstrate exceptional organizational and analytical skills, sophisticated problem-solving abilities, and a willingness to train and cross-train staff.
• Collaborate with teams across the organization on multiple projects simultaneously, delivering continuous results and improvements.
• Take personal ownership of work outcomes, performing well with minimal direction, input, and feedback.
• Oversee the troubleshooting, resolution, and identification of root causes for IAM issues, ensuring the team follows best practices.
• Supervise the team responsible for