Senior Program Manager, SRE

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

Summary 

The Veeam Data Cloud team is looking for a Senior Program Manager with expertise in the SRE domain. As part of our Site Reliability Engineering team you will help coordinate and track the work of the SRE team and improve our Incident Management processes. 

The ideal candidate should have a passion for coordinating and tracking work across teams, using just enough process to keep the team sane, and a knack for influencing others. They will be an expert communicator and understand how mature SRE teams work. They will play an instrumental role in improving incident response and post-incident follow-ups.  

Your tasks will include: 

• Collaborate with leaders and teams across SRE, Engineering, Support, and Product to organize, plan, and execute projects from inception to post-launch analysis 

• Utilize just enough process to create visibility into progress, risks, and milestones for all stakeholders without overwhelming the team 

• Proactively identify potential roadblocks and keep projects on track 

• Act as the key point of contact between SRE and other teams, to ensure alignment, resolve dependencies, and drive products to completion 

• Drive improvements in incident management process, identifying areas for automation, process refinement, and faster resolution times 

• Act as an Incident Leader for large-running incidents 

• Provide training and mentoring to empower the team in incident management best practices 

• Oversee post-incident reviews, ensuring root cause analysis is conducted and corrective actions are tracked to completion 

• Define and track key incident metrics (MTTR, incident recurrence, etc.) to drive accountability and operational improvements 

• Use a data-driven mindset into all aspects of status reporting, and clearly and proactively communicate, across all levels of the organization, status as well as risks and mitigation plans 

What we expect from you: 

• 4-5 years managing operations focused projects in a SaaS environment 

• 5+ years of experience in a program or project management role managing complex, technical projects 

• Experience implementing and coordinating Incident Management processes 

• B.S. degree in Business Management, Information Systems, Engineering, Computer Science or a related field (or equivalent experience) is highly desired 

• Comfortable working with loosely defined, custom agile/scrum/kanban processes and driving process improvements 

• Strong sense of ownership and desire to be successful 

• Ability to drive programs working with highly effective people on cutting-edge technology 

• Ability to lead cross-functional, globally dispersed teams and influence stakeholders without direct authority 

• Strong verbal and written communication skills, with demonstrated ability to influence teams and to communicate succinctly 

 Will be an advantage: 

• Experience managing work and reporting with JIRA 

• Software Development or Product Management experience 

• Experience working with SaaS or data protection products 

• Experience using incident management tool like Incident.io or Rootly.com