Facilities Services Coordinator

Date Opened: Tuesday, September 23, 2025 12:00 AM

Close Date: Sunday, October 12, 2025 12:00 AM

Department: Charlotte Water Department

Salary: $28.99 - $36.23 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary for this position is: $32.61 - $36.22, Commensurate with Experience

JOB SUMMARY

This position provides the delivery of Facilities Management services to operate and maintain a portfolio of sites within the department through a variety of activities, audits, and workspace-related tasks, exhibiting strong customer relationship and communication skills with all levels of the organizational chart. This position serves as the first-level point-of-contact for facility queries and escalations and successfully coordinates the resolution of activities associated with all building services including, but not limited to: maintenance and repair, vendor services, work order management, workspace resources, small project management, procurement and finance.

ESSENTIAL JOB FUNCTIONS:        

• Responds promptly to internal customer inquiries.
• Ensures general safety of facilities and related workers. 
• Manages and monitors facility service providers including, but not limited to mechanical systems, building envelope, fire and life safety, janitorial, landscaping, pest control, waste management, vending, and furniture.
• Performs light maintenance and repair tasks.
• Performs related administrative duties including, but not limited to: procuring quotes for goods and services, entering requisitions for purchase orders, and reconciling P-Card accounts. 
• Coordinates small construction/renovation projects and staff relocations.
• Documents work related activities in the work asset management system.
• Assists other staff with oversight of buildings and divisions as needed.
• Performs other related job duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate degree from an accredited school.
• Two (2) years of related work experience.
• OR an equivalent combination of education and relevant work/industry/military experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job functions.

PREFERRED QUALIFICATIONS

• Active membership and participation in a Facilities Management or Commercial Real Estate industry association (e.g. IFMA, BOMA, IREM, etc)
• Awarded credential(s) from a Facilities Management, Commercial Real Estate, or Sustainability organization (e.g. IFMA, BOMA, IREM, USGBC, WELL, etc)
• Prior experience as a Facilities Coordinator or Manager, service vendor account manager, hotel concierge or front desk manager, or other high-volume customer-facing service liaison

Licenses, Certifications or Reg