Dual Rate Supervisor, Food Service, Comedy Zone

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Supervisor, Food Service 

DEPARTMENT:                             Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Starbucks Cherokee Tower, Comedy Zone,                                                             Guy Fieri, Players Reserve

GRADE/FLSA STATUS:                S16- Exempt

BADGE TYPE/COLOR:                 Key - Blue

REPORTS TO:                               Assistant Restaurant Manager, F&B 

SUPERVISES:                                Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food                                                                   Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool                                                       Cabana Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet)

 

JOB SUMMARY:

Manage the day-to-day operations of restaurants and room service.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Ensure food and beverage products meet standards and make appropriate changes when necessary
2. Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
3. Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
4. Address service breakdowns and follow up to ensure guest satisfaction
5. Resolve all guest complaints and relay to the manager
6. Ensure that adequate supply levels are maintained
7. Assist with department reporting and data analysis as required
8. Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet
9. Responsible for the development and maintenance of department procedures and guidelines
10. Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
11. Prepare schedules and station breakdowns
12. Conduct pre-shift meetings to communicate important information
13. Conduct end-of-shift banking functions
14. Assist cashiers with voids and overrides
15. Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
16. Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
17. Build relationships with guests
18. Prepare prep lists
19. Serve as a communication liaison to subordinates and the Restaurant Manager
20. Responsible for the timely delivery of comp requests from VIP services and other casino departments
21. Responsible for the complete set-up and operation of each scheduled shift
22. Complete end-of-shift logs in a timely and accurate manner
23. Enforce appearance standards
24. Delight our guests with outstanding service
25. Address Team Member performance issues and provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
26. Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
27. Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
28. Ensure service recovery activities
29. Responsible for, or actively participates in, the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
30. Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
31. Provide continuous positive coaching for