Business Operations Virtual Assistant (RCC)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

1. Client Communication & Lead Management
   

   • Manage Buildertrend CRM, including following up on leads via phone/email
     

   • Maintain contact with all client inquiries within 24 hours
     

   • Coordinate lead nurturing sequences and sales pipeline movement
     

2. Email & Admin Support
   

   • Organize the shared admin inbox using existing color-tagging conventions
     

   • Sort and file ~800 accumulated emails (not unread), focusing on maintaining clarity for the team
     

   • Monitor and flag marketing emails/spam with appropriate caution without disrupting workflow
     

3. Process Documentation & System Optimization
   

   • Develop SOPs and company manuals from scratch
     

   • Support transition and integration of tools (e.g. QuoteFast to Buildertrend)
     

   • Maximize Buildertrend utilization for project documentation, cost tracking, and team communication
     

4. Operational Coordination
   

   • Liaise with suppliers and subcontractors for scheduling and pricing
     

   • Ensure updated cost databases and accurate documentation for compliance
     

   • Support project execution by maintaining audit-ready records
     

Requirements

• Proficiency in Buildertrend (or similar construction CRMs)
  

• Excellent written/verbal communication
  

• Email management & spam filtering experience
  

• SOP and process documentation creation from scratch
  

• Prior lead follow-up experience (incl. repeated phone outreach)
  

• Strong attention to detail and task prioritization
  

• Construction industry familiarity (North QLD cyclone requirements is a bonus)
  

• Proficiency with data transfer (e.g., QuoteFast to Buildertrend)
  

• Experience with client onboarding and proactive communication
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring