Clinical Affairs Specialist, MCS (REMOTE)

Expected Travel: More than 50%

Requisition ID: 11780

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. 
 
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
 
At Teleflex, we are empowering the future of healthcare.  For more information, please visit teleflex.com.

Global Operations - Global Operations is a complex and diverse organization within the company which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global Operations Enterprise Excellence journey. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

The Clinical Affairs Specialist, MCS augments the sales process for the Teleflex Intra-Aortic Balloon Pump (IABP) by partnering with sales representatives and the current or intended customer to drive the clinical aspects of product evaluations, installations, and post-installation training needs to advance and/or maintain stages within the product adoption cycle. Activities include, but are not limited to, presentation delivery, comprehensive training plan development, didactic program delivery, objection handling, and solution positioning that supports the safe and effective use of the Teleflex Interventional MCS product portfolio.

Principal Responsibilities

•    Customer Experience – Representing Teleflex in a customer facing position is a tremendous responsibility and opportunity.  All CMA colleagues are expected to perform with the highest levels of professionalism, service and ethics in order to strengthen the Teleflex brand and relationship with our customers. 
•    Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps.  Develops solutions to deliver improving results. Exemplifies continuous improvement thought processes and focus.  
•    Culture and Values – Exemplifies Teleflex values and ensures a fair, open and productive climate that is engaging, ethical and legally compliant.  Strives to work effectively across boundaries in a complex matrix environment. Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up
•    Maintain and develop expertise on Teleflex Medical’s products, with particular emphasis on the product portfolio related to specific clinical specialty area and expertise.
•    Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate use of Teleflex products, and timely professional follow-up.
•    Work in conjunction with sales representatives and management to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives.
•    Manage all business associated administrative tasks and responsibilities to support job related activities to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms.
•    Manage off-label inquires and documentation.
•    Keep current with medical literature, clinical initiatives/guidelines, competitive landscape, and industry trends and communicate with sales management, marketing, and other appropriate corporate departments.
•    Participate in educational, scientific, and promotional activities at identified local, regional, and national tradeshows/exhibitions.
•    Provide written and verbal communication to management and sales representatives regarding field activity and account information.
•    Assist Corporate Accounts to develop and present clinical information to support current or pending GPO activities related to clinical specialty area.

•    Actively involved with the pre- and post-sale activities to foster customer relationships, outline parameters for success and