Human Resources Business Partner

Billtrust is seeking an HR Business Partner (HRBP) which is a key partner to managers and leaders, supporting organizational effectiveness, employee experience, and business performance through strong day-to-day partnership. This role works closely with designated groups to understand business priorities, organizational dynamics, and talent needs; delivering practical, scalable people solutions aligned to company strategy and culture. 

As an embedded partner, the HRBP helps leaders strengthen team performance, navigate employee relations, build talent pipelines, and implement consistent people practices. The HRBP collaborates with Centers of Excellence (Talent, Total Rewards, People Operations) to execute programs and deliver integrated support, while continuing to grow their capability in leadership coaching, workforce planning, and organizational development. 

What You'll Do: 

Business Partnership & Leader Support 

• Partner with leaders and managers to align people priorities with business goals and operational needs. 

• Build strong relationships within supported departments through regular engagement, presence in team meetings, and proactive partnership. 

• Provide guidance and coaching to managers on employee performance, team dynamics, communication, and leadership practices. 

• Support leaders through change initiatives (team growth, restructures, role clarity, and integration of new ways of working). 

Talent, Performance & Development 

• Support workforce planning and talent needs by understanding role requirements, capability gaps, and team growth priorities. 

• Partner with leaders on performance management practices including goal-setting, feedback, coaching, and development planning. 

• Help drive key talent processes (talent reviews, succession discussions, development planning) through consistent facilitation and follow-through. 

• Collaborate with recruiting and talent partners to support hiring strategy, interview practices, and onboarding success. 

Employee Relations & Culture 

• Serve as a trusted point of contact for employee relations needs; coach managers on addressing issues early and consistently. 

• Investigate and resolve employee concerns with professionalism, empathy, and sound judgment, partnering with Legal and People Operations as needed. 

• Champion a high-trust, inclusive culture by reinforcing company values in day-to-day leadership behaviors and people practices. 

• Support engagement efforts by partnering with leaders to interpret feedback and implement focused improvement actions. 

People Insights, Compliance & Program Execution 

• Use people data and insights (turnover, engagement, performance trends) to identify themes and make recommendations. 

• Support leaders in applying HR policies and practices consistently and in alignment with employment standards. 

• Collaborate with People Operations and HR COEs to execute programs effectively (compensation cycles, performance cycles, engagement surveys, policy updates). 

• Identify opportunities to improve processes and employee experience within supported client groups. 

 

What You'll Bring to the Team:

• 5–8 years of progressive HR experience, including experience as an HRBP or in an HR Generalist role supporting leaders and employees. 

• Demonstrated ability to partner effectively with managers and mid-level leaders in a fast-paced environment. 

• Solid foundation in employee relations, performance management, and HR policy application. 

• Strong interpersonal and communication skills with the ability to build trust, influence, and navigate sensitive situations. 

• Ability to connect business needs to practical people solutions; de