Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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As an Operations Analyst, the incumbent will be responsible for proving a best-in-class broker experience by ensuring timely, complete and accurate processing of brokers onboarding agreements and broker commissions payments for all NRG Business brands in a manner that meets compliance standards.  The successful candidate will be expected to perform ad hoc analysis of large data sets to help resolve Broker issue, analyse team KPI and performance metrics, generate reports for key stakeholders including Sales Leadership and Finance and provide recommendations to Leadership that will help shape the future strategy for the Channel Service team. In addition, the Operation Analyst will be tasked with supporting the implementation of reporting, systems and processes changes that are required to enable continued growth in Broker driven sales which already account for 70% of contracts booked and 65% of booked margin.  To achieve these lofty goals and evolve to establish a 1NRG Broker Experience, the candidate will work cross-functionally with Sales, Revenue Management, Forecasting, Finance and IT along with other key stakeholders.  Finally, the incumbent must have experience with leveraging data to provide actionable insights as well as have a working knowledge of Lean, Six Sigma, or other improvement frameworks as well as strong problem-solving skills, and exceptional communication (verbal and written) and interpersonal skills.

 

Essential Duties/Responsibilities:

• Perform the analytics and operational tasks required to generate broker and other commission type payments
• Review broker agreements, external third-party data, and collaborate with Sales to vet, contract, and onboard new brokers; provide ongoing support during the lifecycle of the broker relationship
• Under leadership direction, contribute to the implementation of Channel Services reporting, systems, and process improvement changes, M&A integration and automation projects to evolve a 1 NRG Brand Broker Experience. Ensure fit-for-purpose SOPs, onboarding guides, and lifecycle playbooks are created and maintained
• Generate business and financial analysis models as required, conduct Financial and Business Reporting on broker commissions, as well as Ad-Hoc reporting requests by management and other key stakeholders
• Conduct documented SOX control review processes within agreed upon timeline as assigned
• Resolve complex and escalated customer issues; support root cause analysis of issues
• Leverage data to share actionable insights and trends related to Broker activity with Sales and/or brokers, finance, leadership and other key stakeholders concerning usage, and payments as needed
• Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy

 

 

Working Conditions:

• Remote
• Travel: Less than 5%.

 

Minimum Requirements:

• Bachelor’s degree required; concentration in Economics, Finance, or Business preferred or equivalent experience.
• 2+ years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting.

 

Preferred Qualifications:

• Energy industry experience preferred, especially an understanding of utility and the deregulated energy market
• Advanced Excel skills; demonstrated expertise in utilizing other Microsoft office applications and reporting tools such as PowerBI