Housekeeping Manager - Field Operations

Description

ABOUT OUR COMPANY

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Create magic with us …

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

ROLE

As the Housekeeping Training Manager you will oversee the initial training, on-going training and refresher training and development for all of the Housekeeping department. This role is required to be hand on training in a class room setting and field training (Resort rooms, Common Area, Housekeeping equipment on property).

The primary intent of this position is to standardize our training in Housekeeping to ensure our service standards meet or exceed our guest expectations & Resort KPI. This role is responsible for the employee life cycle: 30 days, 60 days, and 90 days and retraining.

RESPONSIBILITIES

• Oversee all aspects of the training and development of all Housekeeping team members.
• Communicate closely with the Assistant Director of Housekeeper and Director of Housekeeping to identify areas of opportunity, overseeing the creation and implementation of training sessions that continue to enhance the overall Housekeeping department efficiencies and guest satisfaction scores.
• Must possess a desire and passion about creating a safe, fun working environment while genuinely valuing each individual team member.
• Create and maintain a proper training schedule to ensure team members are being trained as efficiently as possible.
• Create and maintain a training manual to ensure proper procedures are being followed throughout the training process.
• Responsible for successful onboarding of new hires.
• Ability to work flexible hours to support effective training delivery around peak business periods and shift patterns, to include some evenings and weekends
• Experience of working within a multi-cultural, multi-lingual and multi-skilled work environment.
• Able to prepare and deliver training sessions and workshops.
• Ensure all training material is up to date and reevaluated on a regular basis and updating when necessary.
• Coordinate all training sessions, including initial training, safety training, retraining, and new process training.
• Conduct written review of all new hires after, 30 days, 60 days, and 90 days.
• Recruit, interview, hire and monitor training of new employees.
• Discuss written reviews with all new hires and get signed acknowledgments. Ensure all reviews are emailed to Human Resources and the Housekeeping Management Team.
• Ensure all team member training, documentation and testing is completed in the required time frame.
• Full understanding of Status Board operations and training process use for new hires.
• Knowledgeable of Housekeeping payroll procedures including, but not limited to, timecard approvals/corrections, PTO, attendance and incentives tracking.
• Strong written and verbal English in order to communicate effectively
• Excellent presentation skills with the confidence and ability to break down complex content into simple messages
• Must have working knowledge of SDS, OSHA, HazCom and all applicable safety laws.
• Knowledge of computer software including MS Office.
• Creative and resourceful in order to deliver engaging content.
• Follow all safety policies and standards.
• Follow all departmental and company policies, procedures and service standards.
• Other duties as assigned.

Requirements

REQUIREMENTS/QUALIFICATIONS

• Must have at least 2 years of housekeeping Manager experience and 5 years of housekeeping/ experience.
• Preferred training Manager
• Must possess excellent customer service skills.
• Must have excellent oral and written communication skills in English.
• Must have basic math ski