Provider Call Center Supervisor

Summary

As a Provider Call Center Supervisor at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.

 

Your role in our mission

• Supervises all activities associated with a limited agenda of an operating department’s day-to-day production regimen.
• Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction.
• Provides training, coaching/development, and mentoring to staff as appropriate.
• Manages operational workflows; meet internal and external SLA’s (Service Level Agreements).
• Ensures all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).

What we're looking for

• High school diploma or G.E.D.
• 6 months minimum, prefer on more years of customer service or other telephone experience.
• Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction.
• Provides training, coaching/development, and mentoring to staff as appropriate.
• Supervises all activities associated with a limited agenda of an operating department’s day-to-day production regimen.

What you should expect in this role

• Business and analytical critical thinking skills.
• Communication skills both written and oral.
• Ability to work independently, follow oral and written directions.
• Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
• Office environment may require shift or remote work.

 

 

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