Operations Change Over Team Member|Part-time| Cross Insurance Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Technician/Changeover Crew will assist in event setup activities, operations for the facility and provides responsible staff assistance to the Director of Operations.

 

This role will pay an hourly wage of $16.00 to $18.00. 

 

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Cross Insurance Arena is located in Portland, ME and home of the Maine Mariners ECHL hockey team. Our arena hosts events ranging from hockey games, comedy acts, concerts and trade shows with a total fixed seating capacity of 6200 and max capcity of 8100. 

Responsibilities

Responsibilities:

 

The Cross Insurance Arena Operations Department is seeking motivated individuals to join our team for the upcoming 2025-2026 events season. We are hiring multiple positions for our Operations Staff/Changeover Bull Crew. This is a great entry level position for anyone looking to break into the sports and entertainment industry. As part of the Operations Department/Bull Crew, you will assist in the arena conversion from ice hockey to multi-purpose use for concerts, trade shows, comedy acts, monster trucks, Disney on Ice, etc.

 

Duties include:

 

• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
• Perform ice maintenance including maintaining depth and quality
• Ice sheet installation/removal - ice in, paint, logos/decals, tempering, flooding, leveling
• Perform day-to-day building operations, maintenance and special projects
• Work with Operations Department and Bull Crew to convert arena from hockey rink to concert/tradeshow/conference
• Assist event production/management with show requests
• Oversee/monitor changeover and housekeeping crews, provide team support as required
• Maintains departmental equipment; notify Operations Manager when repairs are needed
• Provide excellent customer service to internal and external clients
• Ensure staff is working safely and are aware of proper safety guidelines

Qualifications

Qualifications:

 

• High school diploma or equivalent
• Basic computer skills in a Windows format including typing, data entry and email
• Ability to effectively communicate using cell phone through call, text and email.
• Advanced computer skills and experience with MS Word, Outlook, Excel preferred
• Ability to effectively lead a team and manage in a fast paced, high-pressure environment
• Knowledge of OSHA standards / requirements
• Possess superior interpersonal, communication, and leadership skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self-motivated and excellent organizational skills
• Possession of a valid Driver’s License preferred
• Ability to work independently and as part of a team
• Ability to work long hours including a varied schedule of days, nights, weekends and holidays

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed