AY Library Circulation Desk Lead Student Worker (WS-ST3)

Job Title: Library Circulation Desk Lead Student Worker

Classification: Student Employee (non-exempt)

Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057

If the position requires the student to work off campus, provide the name and address here:

Department Name: St. Olaf Libraries Access Services       

Unit Number (5 digits): 14001

Length of Position: See Employment Authorization 

Contact Person/Supervisor: Student Employment and Operations Associate

Wage Range: $11.75-12.75/hour

 

Description of the Position: (Purpose of the Position): 

1. To provide excellent customer service at Rolvaag Memorial Library and Halvorson Music Library by:

• Assisting patrons in accessing and using library resources and supporting the circulation of resource sharing material, course reserves, AV equipment, and related technology. 

• Establishing a welcoming environment for all library users

• Providing assistance searching the online catalog and other library resources, referring advanced questions to Research & Instruction (R&I) librarians when necessary

2. To assist in the training and guidance of circulation student workers by: 

• Onboarding, training, and supporting new student employees

• Resolving scheduling emergencies in the absence of full-time staff during evening and weekend hours, taking last-minute open shifts as their schedules allow

• Establishing a positive rapport with all Access Service employees and modeling positive interactions and public service

• Delegating tasks and responsibilities to non-Lead student employees

• Regularly communicating operational details and observations with other Student Leads and with staff 

• Taking initiative on library projects and offering their assistance to library supervisors

• Creating and updating training materials as necessary

• Assessing and providing feedback on the training and performance of other student employees

• Participating in regular lead meetings (to be scheduled according to availability) 

• Providing library staff with feedback on student employee performance, work processes, and services

Transferable Skills: 

• Leadership and peer mentoring skills

• Teamwork and interpersonal skills (including negotiating, listening, sharing, empathizing)

• Skill in prioritizing tasks in the face of competing needs and priorities

• Ability to identify the key issues when making a decision or solving a problem

• Ability to delegate and communicate priorities and goals effectively

• Ability to report meaningful information to supervisors and colleagues and provide valuable feedback when appropriate

• Ability to monitor and oversee the work of others and to work with a range of personalities and backgrounds

• Ability to communicate and explain processes, concepts, or skills to a non-expert audience

Duties and Responsibilities: 

• Training and guiding new student workers

• Resolving evening/weekend scheduling emergencies

• Prioritizing and delegating tasks

• Maintaining knowledge of collections and circulation processes at Rolvaag Library and Halvorson Music Library

• Enforcing library rules and policies for both patrons and student colleagues

• Performing advanced functions in Alma as necessary

• Identifying materials in need of repair/preservation

• Assisting patrons in finding known items via the Catalyst catalog and in locating physical materials in Rolvaag and the Music Library

 

Qualifications: (Education/Experience/Skills)

• Minimum of two semesters working as an Access Services Student Assistant or equivalent experience

• Demonstrated ability to assist students, faculty, and staff in a proactive and positive manner

• Evidence of strong written communication, including timely responses to email

• Ability to perform detail-oriented tasks with excellent accuracy and efficiency

• Demonstrated reliability in shift attendance and written communication

Physical and Environmental Factors:

This position requires crouching, stooping, twisting/pivoting, reaching overhead, grasping/handling, pushing/pulling, and lifting and carrying