Customer and Spare Part Specialist

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. In addition, there are two business segments with dedicated teams in Commercial and Operations; Major Projects and Escalators and Doors. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry. 

We are now looking for a

Customer and Spare Part Specialist

to KONE Marine Service Operations.

KONE Marine provides industry-leading elevators and escalators for marine environments, as well as innovative solutions for maintenance and modernization.

Under the supervision of the Global Spare Parts Operations Manager, the Spare Part Specialist is responsible for managing spare parts and service business orders, including service- and spare part tendering, sales, and invoicing. The role also involves customer service, logistics support, and import/export document preparation. Additionally, the specialist serves as the global order management point of contact for KONE Marine.

Key Responsibilities & Activities:

• Manage spare part sales and order processing globally within the Marine unit.
• Oversee internal and external spare part purchases.
• Handle logistics and import/export activities, ensuring compliance with regulations.

• Provide customer support for order management and spare part-related inquiries.
• Serve as the primary contact for global customers in spare parts and service operations.

• Own the unit billing process, supporting the service center with invoicing issues.

• Assist the warranty department with internal material purchases.

• Support service contract management and billing processes.
• Contribute to continuous process improvement within service operations.

Requirements for the candidate:

• Bachelor’s degree in related field or equivalent experience required.
• 3–5 years of experience in a related field.
• Experience in spare part order management and customer service preferred.
• Background in technical, service, or commercial industries is an asset.
• Experience with logistics and import/export processes preferred.
• Marine industry knowledge is an asset.

• Advanced knowledge of Microsoft Office (Excel, Word, Outlook, etc.).
• Strong understanding of order, contract, and financial management processes.
• SAP and/or SFDC knowledge is required.
• Knowledge of elevator and escalator technology is an advantage.

• Detail-Oriented: Ensures accuracy in order processing and documentation.
• Customer-Focused: Understands customer needs and provides effective solutions.
• Works effectively across teams and maintains strong professional relationships.
• Identifies issues, proposes solutions, and makes informed decisions under deadlines.
• Follows established procedures and guidelines with precision.

• Fluent in English and Finnish (spoken and written).

If you are interested in this role, please apply as soon as possible and latest on 21.3.2025.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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