Team Lead Medical Assistant

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing Practice, provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care.

Job Description:

Essential Duties & Responsibilities: including but not limited to:

I.    Clinical Considerations and Decision Making: Ways in which MA’s come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
    A.    Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. 
    B.    Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
    C.     Delivers care that is specific to the age of the patient
    D.    Cares for patients as delegated by the provider, RN or LPN 
    E.    Contributes information provided by the patient or family for the assessment of health status 
    F.    Evaluates outcomes of interventions within their scope and  follows directions on a modified plan of care
    G.    Provides patient care by:
        a.    Providing necessary physical care to appropriate patient populations
        b.    Utilizing and transporting equipment
        c.    Administering treatments as ordered by the provider
        d.    Assisting with examinations and procedures

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.

• Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.

• Participates in and supports the educational plan for patient and family.

• Supports Lahey Hospital and Medical Center’s commitment to community based activities both within the Lahey community and beyond.

III. Clinical Guidance: The MA, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients.  

A.    Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
B.    Demonstrates the ability to provide and maintain patient safety in the environment of care
C.    Demonstrates skills as a responsive team member.
D.    Demonstrates ability to fulfill role in Regulatory compliance and readiness.

IV. Clinical Study: The Medical Assistant in Ambulatory Care achieves clinical study through experiences with patients, through collaboration with colleagues and leadership and through formal and informal education. Learning is transformed into knowledge through self-reflection and analysis.

A.    Upholds standards of quality care.
B.    Demonstrates a commitment to life long learning.

Essential Duties & Responsibilities including but not limited to:
Team Lead Position 
1)    Oversees day-to-day Station activity and patient flow.
2)    Supervises Medical Assistance and Clinical Assistance.
3)    Interviews candidates and recommends for hire. 
4)    Is responsible for staff scheduling and coordinates processing of time cards. 
5)    Orients staff members and others to the department as requested. 
6)    Is alert to Quality Assurance and CQI issues as well as unsafe working conditions.
7)    Complies with behavioral expectations of the department.
8)    Demonstrates an understanding of job description and performance expectations. 

Clinical
1)    Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within one year).
2)    Organizes and prioritizes daily work to ensure patient’s needs are met and provider schedules run efficiently.
3)    Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification, allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards in Electronic Medical Record (EMR) or on appropriate forms.
4)    Answers and transfers calls in accordance with Lahey Hospital and Medical Center Guidelines.  Takes accurate messages and relays the information to the appropriat