Customer Acquisition, Leader of Leaders, US Customer Acquisition

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure platform in the cloud and we are growing our North American Customer Acquisition Sales in Seattle, Arlington, and Austin. The NAMER Customer Acquisition (CA) organization focuses on generating high-quality opportunity pipeline, rapidly acquiring new customers, accelerating the growth of existing customers, and developing a talent flywheel that contributes to scaling diverse early career professionals across the AWS Global Sales organization.

As a Leader of Leaders within the Customer Acquisition organization, you will oversee a team of Customer Acquisition Managers, each leading their respective teams of Customer Acquisition Representatives (CARs). Your primary responsibility will be to provide strategic guidance and leadership to your direct reports, enabling them to effectively lead their teams in building quality top-of-funnel sales opportunities through various prospecting motions. You will collaborate closely with a complex, cross-functional network of sales leaders, marketing professionals, technical specialists, and Partners. Your expertise will be instrumental in driving strategic efforts to accelerate current customer adoption of AWS services, penetrate new markets and verticals, while educating and building trust with internal stakeholders, such as field and inside sellers, and executive leaders.
As a Leader of Leaders, you will be responsible for developing and implementing cohesive strategies and best practices across the Customer Acquisition organization. You will provide guidance and mentorship to your team of managers, ensuring they have the necessary tools and resources to effectively coach and develop their respective teams of CARs. Your leadership will be critical in fostering a high-performance culture, where early career professionals are empowered to exceed quarterly KPIs and goals, build sales acumen and leadership skills, and ultimately progress within the AWS Global Sales organization.
Additionally, you will play a vital role in talent management, succession planning, and fostering a diverse and inclusive environment. Your ability to identify and develop future leaders within the organization will be paramount to sustaining a pipeline of talented professionals ready to take on leadership roles.
As a Leader of Leaders, you will be a strategic partner to cross-functional stakeholders, driving alignment and collaboration across teams to deliver exceptional results for the business. Your leadership will be pivotal in shaping the future of the Customer Acquisition organization and driving its success in an ever-evolving and competitive landscape.
Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams, but also self-generated, to dive deep into performance trends and inform decisions to produce successful outcomes. As a Leader of Leader, you will be responsible for upholding Amazon’s goal of Striving to be Earth’s Best Employer through effective hiring, people management, coaching, and culture building.

Key job responsibilities
• Provide strategic leadership to the Customer Acquisition Managers, enabling their teams to build top-of-funnel pipeline through effective prospecting, customer engagement, and generating qualified opportunities. Identify and address organizational challenges, driving scalable solutions and impact across the Customer Acquisition ecosystem.

• Oversee coaching and enablement, ensuring development of early career talent's sales acumen, skills, Amazon Leadership Principles competencies, continuous learning, and growth in technical acumen and customer business understanding.

• Serve as the trusted advisor and voice of Customer Acquisition, providing strategic insights and guidance to regional/segment sales leaders and cross-functional teams. Cultivate strong stakeholder relationships, facilitating collaboration and alignment on shared goals.

• Monitor team performance against KPIs and goals related to outbound efforts, meeting scheduling, opportunity creation, and marketing lead follow-up. Implement robust performance management processes, coaching managers for sustainable success.

• Foster innovation, continuous improvement, and contributions to CA-wide initiatives like culture-building, piloting new resources, and talent development. Identify and champion best practices to enhance operational efficiency and effectiveness.

• Contribute thought leadership to shape the strategic vision and direction of Customer Acquisition for future success. Collaborate with stakeholders and senior leadership to align initiatives with broader organizational goals.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job descripti