HCVR Food Service Associate, GR (Part Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

 

POSITION TITLE:  Food Service Associate

DIVISION: Food and Beverage

DEPARTMENT: Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers

GRADE/FLSA STATUS:  H8 - Non-Exempt

BADGE TYPE/COLOR: Key-Blue

REPORTS TO: Supervisor, Food Service; Dual Rate Supervisor, Food Service 

SUPERVISES: N/A

 

JOB SUMMARY:

As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests; provide guests with menus
• Take guests’ food and beverage orders; give orders to kitchen personnel
• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
• Deliver checks, handle cash, and comp check transactions
• Two-minute table turn times
• Build relationships with guests
• Ensure service recovery activities 
• Delight our guests with outstanding service
• Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 
• Take drink orders, communicate with the Bartenders, and present drinks to guests
• Handle money according to procedure
• Complete pre-, running, and post-shift side-work requirements
• Maintain a neat, clean, organized, safe, and comfortable environment for our guests
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Receive payment by credit cards, comps, cash, or automatic debits
• Issue receipts, refunds, credits, or change due to guests
• Record tips from credit cards, automatic debits, and comp transactions
• Responsible for the proper settlement of all guest checks 
• Operate a cash register 
• Tabulate bills using calculators, cash registers, or optical price scanners
• Balance register and paperwork at the end of the shift
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
•  

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required
• Six months of prior food service experience is preferred
• RASP certification is required*

 

*Can be completed within 30 days of the hire date

 

• Must demonstrate the following essential knowledge and skills:
• Legible handwriting
• Beverage and food service knowledge
• Ability to carry food and beverages safely and professionally
• Must be familiar with tray service
• Ability to add, subtract, multiply, or divide quickly and accurately
• Excellent guest service and communication skills are required
• Must be able to complete cash and charge transactions
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

 

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to be on feet for an 8-hour shift
• Must be able to carry and balance food service tray
• Must be able to attend to multiple priorities simultaneously
• Must be able to lift and carry up to 25 pounds constantly
• Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
• Must be able to kneel, bend, stoop, and twist when serving food and beverages
• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to respond to visual aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

 

This is not necessarily an exhaustive list