Operations Manager - Martinez, CA

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Martinez 

State: California

JOB TITLE: Operations Manager

 

REPORTS TO: Branch Manager SUMMARY: Responsible for day-to-day operational matters at local divisional offices. Represent the policies, ethics, and culture of the company in a leadership role. Include hiring, terminations and other personnel actions. Closely monitors financial performance and achieves or exceeds budgeted requirements. Provide for customer service, troubleshooting, problem solving, and marketing.

ESSENTIAL DUTIES & RESPONSIBILITIES:

 Responsible for client marketing and development.

 Responsible for financial performance of the branch including timely billings and collections.

 Ensure all the day to day activities are performed to the satisfaction of the customers working with the operations supervisors and key account managers in their particular location(s).

 Ensure all staff has adequate resources to safely perform all aspects of work required.

 Ensure all staff is adequately trained to perform all required job functions and that competency records are maintained.

 Maintain Corporate Policy & Procedure at office level.

 Provide employee motivation and champion the BMS system.

 Maintain an “open door policy” and communicate with staff to promote empowerment and accountability.

 Obtain and maintain an in-depth knowledge of local market requirements.

 Understand customer requirements and organizes office procedures, schedules and staffing to provide for meeting/exceeding same.

 Foster customer confidence in Inspectorate work.

 Support the ISO certificate(s) and manages corrective/preventive actions.

 Review local operations for all aspects of the continuous improvement process.

 Handle all disciplinary matters in a fair and consistent manner and maintain open communication with the Human Resources department.

 Represent Inspectorate by appearance and conduct. Behave ethically at all times.

 Ensure business practices meet or exceed company policy and industry standards.

 Ensure compliance in all areas.

 Read, understand and enforce the company BMS and safety policies.

 May, on occasion, be required to perform the duties of the Operations Supervisor and/or Inspector.

 Other duties as may be assigned by senior management.

 

SUPERVISORY RESPONSIBILITIES: Ensure full and adequate coverage of all field assignments by assigning appropriate resources and personnel. Instruct and provide guidance to field staff and provides job related and/or safety training as needed. Ensure training records are maintained as well as ensuring all other aspects of the BMS are complied with. Discipline and/or recognize field staff on performance. Represent Inspectorate by appearance and conduct. Behave ethically at all times. As directed, maintain an “on-call” status 24 hours a day. Support and participate in Inspectorate’s Business Management System (BMS). Attend company meetings as required.

 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the normal knowledge, skill, and/or ability levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Broad experience in inspection related business as well as in-depth understanding of the local business operation and customer base.

 

EDUCATION and/or EXPERIENCE: High school diploma or general education development certificate (GED), and normally more than five years inspection-related experience. Knowledge of company HS&E procedures and associated governmental regulations. A college degree is not required, but a level