Senior Manager, Customer Success

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars. This role could be a great fit if you have experience in customer success, account management or sales for enterprise software. This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers. Our Commercial CSMs focus on onboarding, adoption, retention and net revenue growth. 

This is a full-time position based out of our Denver office.

Technologies You’ll Use

Salesforce, Catalyst, Slack, Looker, Zendesk, Clari.

What You’ll Do

• Coach IC’s on how to handle a myriad of customer circumstances
• Stay up to date on systems updates and changes
• Create repeatable playbooks and establish appropriate cadences for internal and external success
• Work collaboratively with your peers
• Be adaptable to change
• Foster an environment of growth and learning

Skills We’re Looking For

• Customer centricity; always executing with a customer centric mindset
• A track record of success! Hitting or exceeding your goals and KPIs
• The right balance of self-confidence and humility to get buy in from your team
• Tenacity; you do not shy away from hard conversations or situations, you approach each challenge with determination and skill to achieve the best outcomes 
• A One Team One Dream mentality
• Experience with Salesforce is a must

#LI-CM1

The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.

This range represents base salary only and does not include incentive for sales roles, equity, or  benefits, if applicable. 

Pay Range$138,828—$173,534.50 USD

 

Perks and Benefits

 

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Recharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years*
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We