Property Management Associate - CBD Office Building

Company Description

ABOUT STREAM

Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and more than $5.8 billion in annual transactions, we are one of the fastest-growing, full-service commercial real estate services organizations in the country. We’ve grown from our two original partners to 1,100+ talented individuals that come together to create our distinct culture, best summarized by our firm’s core values: smart, honest, nice, and passionate. You can see our website at www.streamrealty.com. 

IMMEDIATE IMPACT. MEANINGFUL CAREER

At Stream, we know our success begins and ends with our people. It’s the reason we work hard to attract and retain the best and brightest talent. From day one, you will be an integral member of our high-caliber, collaborative team. We will empower you to apply your energy, expertise, and creativity to meet our clients’ needs while instilling you with unsurpassed market knowledge and development opportunities to succeed. When you join Stream, you won’t simply start a new job—you will build a meaningful and impactful career

Job Description

POSITION OVERVIEW

The Property Management Associate provides first-class property management services and assists the Property Manager and property management team with day-to-day responsibilities including Accounts Receivable & Accounts Payable, office administration, customer service, as well as, tenant and vendor relations.

ESSENTIAL FUNCTIONS

• Administrative duties.
• Timely and accurate processing of Accounts Payable and Accounts Receivable.
• Assist with monthly reporting in Yardi or MRI, MS Excel and MS Word.
• Communication with tenants, vendors, and building guests in person, via phone or email.
• Scheduling of vendor, tenant, and leasing appointments.
• Responsible for delivering exceptional customer service through the tenant experience.

RESPONSIBILITIES

• Answer telephone and screen calls for appropriate personnel; Write up messages and deliver messages to personnel or voice mail; Greet guests and notify personnel of incoming visitors; Accept deliveries/packages; Check Answering Service messages each morning and write up and deliver as necessary.
• Receive work order requests by phone or in person; Write up work order(s), communicate with building engineer, and distribute to building engineers/janitorial; Write up Security work orders and give to Security Guards; Maintain office file of reports.
• Accounts Payable duties – code invoices and verify proper backup, forward to Property Manager for approval, and enter invoices into the payables system.
• Accounts Receivable duties– prepare and send late letters on a monthly basis and follow up with tenants for payment; Prepare and send default letters when necessary. Prepare paperwork for lock-outs as needed; Refer accounts to Collections as necessary. Prepare deposits, take to bank for deposit and enter into system.
• Prepare Aging Reports on a weekly and monthly basis.
• File office documents as necessary; Prepare Lease Termination Forms and Write-off forms as necessary; Create Vendor Files; Maintain Certificates of Insurance for vendors/tenants.
• Schedule building activity including move-ins / move-outs; Verify insurance.
• Provides administrative support for Property Management team as directed, including expense management, meeting coordination, office, and amenity experience equipment care, and supply management.
• Administers Property Management Team tenant amenity and third-party service provider on-boarding process, including new employee orientation, training, and welcoming.
• Responds to tenant requests and complaints regarding the tenant experience

Qualifications

KNOWLEDGE & SKILLS

• At least 2-5 years of experience in Property Management or a similar/related industry
• Previous administrative or office management experience
• Attention to Detail
• Basic accounting skills and knowledge
• Mathematical aptitude
• Strong verbal and written communication skills
• Excellent customer service skills
• Good organizational skills
• Proficient with Microsoft Excel and Word; Yardi experience a plus
• Typing skills 30+ wpm
• Desire and ambition to learn and grow in the property management industry and with the company
• Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key

COMMUNICATION SKILLS