Patient Service Representative (PSR)

Department:

09121 AMG Libertyville 825 Milwaukee - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Job Details:

Location / Address: 825 S. Milwaukee Ave. Libertyville, IL 60048 / 695 Park Ave, Lake Villa, IL 60046.

Full Time: Yes

Schedule: 8:00AM- 4:30PM/ Hours may vary based on staffing needs. 

Weekend and Holiday Commitment: Weekend - Based on staffing needs - can be placed for coverage on Sat. Sunday we are closed. We are closed on the 5 major holidays.

Hours of Operation for Location: 6:45AM- 7:15PM

Specialty (if any): Cardiology, will help Building Operations based on staffing needs. 

• Team member must work the Saturday rotation if the schedule demands it. 
• Cross-cover with Cardiology sister clinics.
• Able to work varying shifts if there is a schedule change for clinics.
• Maybe asked to stay later to cover.
• Cross-coverage with registration desks.
• Learn the skills to support visit closure and other administrative tasks.
• Must be able to be cross trained with the Call Room.

Major Responsibilities:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic information.

2.) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.

3.) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.

4.) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.

5.) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.

6.) Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.

7.) Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.

8.) Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.

9.) Performs other related duties as required.

• Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.

1.) Reviews encounter forms for accuracy and completeness, checks with physician for missing information.

2.) Enters patient charges into the EMR system according to established policies and procedures.

3.) Batches encounter forms and balances charges.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

1.) Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.

2.) Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

3.) Releases information from records, only according to corporate policies and procedures.

Education/Experience Required:

• High school diploma or e