Business Development Manager (Outbound)

                                                                                    

Job Description: 

Business Development Manager (Outbound)

CE Outcome:

Driving sustainable revenue growth by identifying, engaging, and converting prospective customers into confident empowOR users through disciplined outbound sales processes, relationship-building, and a deep understanding of nonprofit needs.

Reports To: CEO

Positions Reporting to this Position: —

Participates in Following Meetings/Teams: Launch Planning Team, Management & Leadership Team

Outcome:

Secure new customers and hit revenue targets through a systematic, relationship-driven outbound sales process.

Responsibilities:

Establish and execute a disciplined outbound sales process

How:

• Develop and document a repeatable, systematic outbound prospecting process in collaboration with the VP and CEO

• Build and maintain a healthy sales pipeline; actively move prospects through each stage

• Track key sales metrics including outreach volume, time to close, and conversion rates

• Focus initial prospecting efforts on the approximately 1,000 Community Action Agencies nationwide as the primary target market, with a systematic approach to working through this bounded universe of prospects

• Identify and research additional target markets and customer segments beyond the core CAA focus, including other nonprofit networks (e.g., Family Resource Centers, United Ways, Catholic Charities)

• Monitor and report on revenue metrics and progress toward targets; assist VP in setting revenue goals

Define and communicate empowOR's value proposition

How:

• Partner with the executive team to refine the value proposition, pitch components, and messaging for target audiences

• Create "pieces of value" — articles, checklists, presentations, case studies — that support outbound outreach and build credibility with prospects

• Develop audience-specific approaches and messaging for different nonprofit customer types

• Stay current on product features and enhancements to accurately represent empowOR's capabilities

Build relationships with prospective customers and conduct effective discovery

How:

• Lead all pre-demo meetings, conducting in-depth discovery conversations to understand prospect pain points, data needs, and agency goals

• Match prospect needs to relevant empowOR features and develop tailored demonstration plans

• Conduct software demonstrations or coordinate with appropriate team members to do so

• Develop and deliver accurate quotes in coordination with Sales and Admin Coordinator

• Complete handoff briefing forms to ensure a seamless transition to the customer experience team at close

Required Skills & Knowledge:

• Deep knowledge of the nonprofit sector, including funding structures, data reporting requirements, and common operational pain points

• Highly disciplined, self-directed, and organized; able to work independently and manage a full sales pipeline without close supervision

• Exceptional relationship-building and active listening skills

• Strong written and verbal communication skills; able to craft compelling, audience-specific messaging

• Experience with CRM tools and sales pipeline management

• Comfortable conducting software demonstrations and translating technical features into practical value for non-technical audiences

                                                                                    

Business Unit: 

CSST

                                                                                    

Scheduled Weekly Hours:

40

                                                                                    

Number of Openings Available: 

1