Jobs and Careers

Senior Customer Success Manager

United Statesfull_timeVerifiedPosted 18 Nov 2025

💰 $234,100/yr($135,200/yr – $234,100/yr)

About the role

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge:
Adobe is reinventing how the government can succeed by changing the world through digital
experiences. Join us and work with digital experience leaders and innovators as a trusted
executive advisor on how to build scalable, useful personalized constituent experiences. We
realize that new insights can come from everywhere in the organization, and we know the next
big idea could be yours!
We are hiring a Sr. Customer Success Manager to join our Retail team. To achieve the
significant opportunity ahead, th Sr. Customer Success needs to lead the post-sales customer
experience, driving adoption and value for our customers. In this role, you will serve as an
industry-specialized Customer Success manager passionate about helping your accounts achieve
their goals for improved digital experiences, unifying voices across Adobe for a cohesive plan of
action, and quantifying impact along the way. CSMs deliver outstanding experiences for
Adobe’s top customers, including responsibilities for strategic planning, use case adoption,
advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept
at storytelling who thrive in fast-paced environments.
What You'll Do:
The Sr. Customer Success Manager will be responsible for customer-facing leadership to
evangelize mutual success plans, engagement strategies, and frameworks for measurable impact.
You will use strong executive presence and have a deep understanding of digital marketing,
applying diverse sources of information, especially business trends and metrics, towards
innovative customer experiences.
Responsibilities include:
Accountable for Customer’s overall success with Adobe, including vision planning,
customer health, multi-solution adoption, and measurable impact through the lens of
industry specialization
Act as the central point of contact throughout the Customer’s lifecycle, define measurable
success plans with clear outcomes, and ensure cohesive communication across internal
and customer audiences at all levels.
Network within accounts in order to achieve successful execution of client's strategy and
roadmap
Deliver exceptional customer experiences with proactive communication, orchestrating
the right internal resources, and using the customer engagement model to align, track and
evolve customer business goals
Drive adoption of Adobe products – using data to provide insights and progress from
baseline through the maturity curve
Champion innovation by sharing industry trends and new ways your customers can use
Adobe solutions to advance their digital maturityIdentify Customer risk, and collaborate with the extended Adobe team to build and
activate “get well” plans
Be the voice of the customer internally at Adobe – sharing strategic use-cases, process
improvements, and asks back into the internal ecosystem
Contribute to Customer Success thought leadership and share out best practices and
feedback across the organization to continuously improve our approach
What you need to succeed:
Must be a US citizen
Bachelor’s Degree and/or relevant work experience
10+ years of Customer Success experience in SaaS, Digital Experience
Passion for driving customer success and measurable outcomes with