Bilingual Case Manager

POSITION OVERVIEW:

The Case Manager will receive one hour of individual supervision per week, and take part in a two-hour group supervision. The Case Manager will regularly perform assessments of clients’ needs. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities: 

• Provide support and guidance to other staff within the Caminos program, including: clarifying program procedures, aiding in onboarding of new staff members, and
• Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
• Develop collaborative treatment plans with clients to help them accomplish activities, goals and objectives. Implement the plan through the provision of services, referrals and coordination with family and other community service providers.
• Assist clients to find appropriate housing at local shelters, board and care homes, transitional housing and independent living placements in the community.
• Assist clients in applying for entitlements and managing entitlements.
• Attend weekly staff meetings and other meetings as requested
• Assist clients with locating and accessing needed health care and dental care, as well as educational needs.
• When necessary, conduct home visits and attend appointments with clients.
• Collaborate with schools and district staff and other agencies in a friendly and professional way.
•  Learn about Alameda County social service resources, housing resources, community resources and build relationships with resource providers.
•  Maintain timely documentation for clinical services as required by funding sources.
•  Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Provides crisis intervention as needed; stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements.
•  Maintain a full caseload of clients.  Clients are generally minors, but services may be extended to support other family members.

Other

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

QUALIFICATIONS & EXPERIENCE:

• BA Degree in the mental health field, or community outreach, education/experience required 
• 2 years’ experience in the mental health field or community outreach
• Bilingual Spanish/English required
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.