Flight Hour Services - Customer Program Manager M/F

Job Description:

We are looking for a Customer Program Manager (m/f) for our Commercial Aircraft business to join our Flight Hour Services team within Airbus Customer Services Department based in Toulouse, France.

Want to work in a fast paced environment which is closely connected to the customer and has the ability to directly influence business performance and customer satisfaction? Then Flight Hour Services might be the right opportunity for you. In this growing business which stretches to all regions of the world, you will find people are at the heart of what we do. If you would like to find out more, please apply!

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Customer Program Manager main accountabilities are:

- Converts the business model into an industrial and financial model to manage FHS-C contract delivery.

- Ensures smooth EIS of the FHS-C services.

- Delivers the Airbus voice to the customer(s).

- Takes all appropriate actions to protect operational and financial performance of assigned contracts.

- Delivers management reporting for operational, financial and KPI performance.

Customer Program Manager main activities are:

• The Customer Program Manager will be the Airbus representative responsible for the execution of the FHS contract(s) with the assigned customer(s).

• The Customer Program Manager will be accountable, internally and towards the customer, for the overall performance of the FHS contract.

• The Customer Program Manager will coordinate in-service issues with other functions of the FHS Plateau: sales, programs, procurement, finance, legal, quality, engineering.

• The Customer Program Manager will manage customer relationship in close coordination with the AIRBUS Customer Support Director.

• The Customer Program Manager will receive objectives to identify/create additional business opportunities with its customer(s) and shall ensure, in coordination with other functions (sales, contract, programs), the implementation of such additional sales to existing FHS contract.

• The Customer Program Manager will be the main interface of the Customer Service Programme team for the assigned customer, for the resolution of in-service issues related to the FHS contract, for improvement package implementation and for the identification of top items requiring support from AIRBUS Customer Services Programmes.

Your boarding pass:

Technical knowledge:

- 5 to 10 years in aviation industry with in-depth knowledge of airline economics and strategy

- At least 3 years in a professional / coordination role with customer facing responsibilities

- Experienced in coordinating solutions to technical matters relevant to an airline

- Able to explain financial / commercial impact of technical issues to non-technical minded audience

- Core competencies in business economics and prior experience in contract negotiation

- Expertise in relationship management and exposure to working under time pressure

- Basic understanding of contract law and corporate finance

- Excellent written and spoken English level

Professional skills:

- Leadership and project team management experience

- In-depth issue resolution and management experience

- Professional customer and result orientation

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