Benefit and Eligibility Worker (Human Services Specialist 3) Bilingual English/Spanish Encouraged

Initial Posting Date:

05/17/2024

Application Deadline:

06/04/2024

Agency:

Department of Human Services

Salary Range:

$3,776 - $5,232

Position Type:

Employee

Position Title:

Benefit and Eligibility Worker (Human Services Specialist 3) Bilingual English/Spanish Encouraged

Job Description:

We are proud to be an Equal Opportunity Employer and are actively working to build an equitable agency free of racism, discrimination and bias. We believe that teams where everyone can show up as their authentic selves are foundational to a vibrant workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Opportunity awaits! Embark on a rewarding career with our LaPine Office Eligibility Team and make a difference!

This is an In-Office Position, in Community and Remote work, based on office needs.

Bilingual English/Spanish Encouraged

* Please clearly include in your materials if you are bilingual

Oregon Department of Human Services (ODHS)

• We support Oregonians on their journey to well-being and independence by offering a range of opportunities that protect, empower, respect choice and preserve dignity.
• Equity is foundational to our role as a human service agency and we are committed to integrating equity into all that we do.
• We embrace a transformative RiSE culture that prioritizes safety, value, support, strength, and engagement.
• We empower employees to join our Employee Resource Groups that foster vibrant communities and promote shared learning.

About the program

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.

Summary of Duties:

As a Benefit & Eligibility Worker, you will play a critical role in providing a safety net that supports better outcomes for Oregonians. You will provide resources that support family stability and will also assist in connecting Oregonians to careers. You will determine eligibility for people applying to various Self-Sufficiency Programs through interviewing, gathering and assessing information.

Minimum qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
• An equivalent combination of education, training, and experience relative to the class concept.

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

.

• Experience meeting or exceeding accuracy and attention to detail. The ability to accurately and successfully complete assigned tasks, meet outcomes and follow up on necessary actions.
• Experience providing customer service. Ability to provide customer service to a high volume of diverse customers in a manner that demonstrates active listening, compassion and a trauma-informed lens.

• Customer engagement experience. Ability to respectfully and professionally elicit information from clients in interviewing situations where the client may be feeling extremely emotional.

• Strong organizational skills. Experience remaining organized, using effective time management skills to prioritize tasks and responsibilities appropriately in a fast-paced, high productivity environment.

Attention all candidates! Clearly describe how you meet all the minimum qualifications and all essential attributes in your application materials. Your application materials w