Lead Product Designer

Company DescriptionSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Design at SwiftlyIn the government software world, the focus has been pure function, often at the expense of usability. At Swiftly, we believe excellent products are not only powerfully functional but also smartly and beautifully designed. Swiftly lovingly crafts products using consumer software sensibilities to make user experiences that flow and features that are engaging, easy-to-use, and targeted toward solving customer problems. We’re seeking a detail-obsessed, big-picture-enthralled Senior Product Designer to lead the charge in identifying, prototyping, and shipping elegant solutions for the transit data problems that we aim to solve.

What you'll do

• As a Lead Product Designer, you will work on a cross-functional product team to develop delightful software for transit agency staff.
• You'll design experiences across both native mobile and web platforms, helping customers make sense of real-time data for daily operations and explore historical insights for deeper analyses. Your work will have a direct impact on how transit agencies deliver service to their communities.
• Partnering with a product manager, engineers, and customers, you will contribute to overall product strategy through visualizing problems and solutions.
• You will have a hand in each stage of product development, taking projects from user research, to prototypes, to high-fidelity designs.
• You will also help build a strong design foundation, including contributing to Swiftly’s design system and research engine.

What we're looking for

• 7+ years of professional design experience, with at least 3 of those years in a senior position
• Experience designing products from conception to completion, sharing the vision through design explorations, documentation, and presentations
• Experience leading user interviews, finding root problems over suggested solutions, and effectively communicating learnings to a distributed team
• Enjoy working in an iterative design process, motivated by group and user critique
• Champion and can articulate the value of great design to cross-functional stakeholders
• Have a growth mindset and are proactive about jumping in where the team needs
• Proficiency in prototyping your ideas to help articulate nuanced design decisions
• Have a portfolio showcasing work you were directly responsible for, highlighting the ability to solve complex problems with overlapping organizational lines

**FOR U.S. CANDIDATES ONLY:**In accordance with pay transparency laws: the approximate salary range for this role is $100,000 to $180,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
Beyond the Skills:We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:• Team. Together, we are more effective and better supported• Impact. Drive impact for our customers, our company, and all of our teams• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths• Communication. Assume others internally and externally have good intentions• Feedback. We share feedback because we want each other to grow professionally and personally