Jobs and Careers

Sr. Manager of Engineering and Operations - Infrastructure

United Statesfull_timeVerifiedPosted 29 Jul 2025

💰 $131,250/yr

About the role

Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.The Senior Manager of Engineering and Operations is responsible for the effective and efficient management of IT Infrastructure systems and operations, globally. This position will lead the team to optimize Funko’s existing on-premises infrastructure while developing, designing and deploying a more Global Cloud-Focused infrastructure to allow for global expansion. Candidate must have previous success in leading teams with operational readiness with focus on Optimization and Automation. This individual will have a diversified background technical infrastructure experience, demonstrated project management acumen, and excellent vendor management skills. This candidate will make team development, skills improvement, and career advancement a priority for the Engineering Team. This leadership role also plays a key role in provide support AI Technologies and utilizing them to improve efficiency and accuracy. Candidate will manage and support the Operations team to maintain the service-focused management style that team has created and maintained. In this role, the candidate, will leading the Global Operations teams in US, EMEA, and Asia. This includes managing all aspect of ITSM and Service Desk management. The candidate will redefine SLAs and establish new KPIs to advise leadership on Service Quality and develop forecasts for resource planning. The Sr. Manager candidate will prioritize tasks and projects while ensuring the stability of the environment. The individual will continue to develop global monitoring, alerting, and maintenance systems to improve visibility to infrastructure health. The candidate will collaborate with cross-functional leadership to craft the global infrastructure strategy and lead successful execution. The individual will help their team grow their technical abilities and experience, to ensure the cross-functional redundancy within the team.

What You’ll Do

Lead team of Engineers and Systems Administrators, and Support Team members providing managerial support and guidance to ensure operational readiness and systems availability
Design, build and support global Infrastructure resources; including On-Prem, SaaS, PaaS, and IaaS platforms and systems
Oversee the day-to-day operations of the Engineering team ensure projects and tasks stay on-track, participate in Agile working methodology
Prioritize tasks, projects, and support to ensure balance is consistent with personal and departmental goals.
Lead team to provide support for internal incidents or cross-functional support - maintaining a level of support that is performative and consistent.
Define and Report on KPIs and SLAs, adjust to keep them achievable and sustainable
Provide quarterly reports on system availability and uptime, keeping leadership aware of future platform needs and changes to improve
Be proactive in responding to system events working to close gaps in procedures and policies, where observed
Provide KPIs to ensure appropriate staffing levels are maintained and workloads are equitable and achievable
Provide Engineering leadership support for other cross-functional teams within the Technology organization to meet the global Technology team’s objectives
Contribute to the development of departmental strategies to align with the overall Technology Strategy
Ensure effective Disaster Recovery and Backup strategies are defined and achievable and the maximum amount of business continuity is maintained
Leadership and support in the event of a systems outage or major incident
Provide post-mortem support to determine the root cause of service interruptions and make recommendations on changes needed to prevent a recurrence
Maintain sy