Senior Engineering Manager

<p>Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.</p> <p>As a <strong>Senior Software Engineering Manager</strong> for the Card Readers team, you will help shape multiple teams creating a new strategic & innovative pay-in product line, handling millions of transactions across tens of thousands of restaurants per day. You will grow the skills of your teams over time. You love finding creative ways to help your teams become more efficient. You will connect your teams’ work to Toast’s broader mission. You are interested in the technical work, and have enough experience and judgment to ensure that engineers are moving in the right direction. On a given day, you might be reviewing design documents and PRs, coordinating discussions between teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s with team members.</p> <p><strong>A day in the life (Responsibilities)</strong></p> <ul> <li>Drive delivery of business outcomes across multiple teams working with hardware integrations, SDK building and EMV certification.</li> <li>Collaborate closely with PM and vendors to align on actionable, valuable work defined for the team</li> <li>Collaborate with the Senior Leadership make sure the OKRs and KPIs of the area are healthy</li> <li>Keep product quality high through QA management.</li> <li>Ensure end-to-end delivery of hardware, software & certification, including team ownership of monitoring and production issue remediation</li> <li>Coach individuals in professional and technical development</li> <li>Mentor both new and experienced Tech Leads</li> <li>Grow teams to meet business needs via recruiting</li> <li><span data-sheets-root="1">Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.</span></li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>Experience writing, delivering, and operating software in a SaaS environment</li> <li>3-5+ years mentoring and growing successful engineering teams</li> <li><strong>Payments background is essential, ideally with Hardware, EMV and/ or Firmware building experience,</strong> on an Android environment</li> <li>Proven expertise to wade through complexity and create clear working solutions in coordination with partners on product, QA, operations and stakeholders across multiple teams</li> <li>Lead technical roadmap initiatives for contactless, contact EMV, and magnetic s