Proof and Control Specialist

Company Description

For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive.

Job Description

Proof & Control Specialist

Corporate Job Level:  Associate Manager

Overview

This role is a key contributor to ensuring the accuracy, compliance, and efficiency of IDB’s deposit operations.  In this dynamic role, you will multitask across various financial functions while also providing exceptional customer support.  This role demands attention to detail, excellent communication skills, and a proactive approach to solving problems and resolving issues/discrepancies.  We are looking for a collaborative team player who can contribute positively to our goal of continuous improvement in how we operate and service our clients.

Please note that this role requires a minimum of 3 days per week in the office, and 4-5 days may be required during certain weeks, depending on business needs.

Key Responsibilities:

Deposit Operations

• Collaborate across the Deposit Operations team and other departments of the Bank to ensure accuracy in all proof and control processes.
• Execute the preparation and distribution of bank confirmations with timeliness and precision.
• Maintain accurate records of all confirmations sent, received, and pending to ensure a clear audit trail.
• Demonstrate proficiency with unposted processing research and notification, ACH and Check returns rules, NSF and Positive Pay.
• Conduct QC review of customer and account changes to ensure change instructions are accurate and have supporting documentation. Review account rates that exceed limits to verify they have approval.

• Perform various daily, weekly, and monthly reconciliations across ACH, ATM, and Sub Ledger to G/L.
• Reconcile ATM transactions to detect and resolve discrepancies promptly.
• Maintain detailed records for sub-ledger reconciliations, reporting variances and implementing corrective actions.
• Participate in audits of deposit transactions, ensuring compliance with banking regulations.
• Liaise with external auditors and internal departments to verify financial information and resolve discrepancies.

Credit Cards

• Provide exceptional customer service by managing inquiries related to card services and resolving customer issues effectively and efficiently.
• Assist with processing credit card applications by becoming proficient with the different card products and application requirements based on relationship types.
• Conduct maintenance of card accounts, such as issuing new cards, updating customer information, and terminating cards as required.
• Investigate and resolve fraud cases, coordinating with internal and external stakeholders to ensure swift resolution.

Other

• Contribute to various reporting tasks, compiling data and generating reports to assess performance and identify improvement areas.

• Develop insights from transaction data to identify and mitigate potential risk areas.
• Provide administrative support in documenting process improvements and operational guidelines.
• Adapt to varying needs within the department to meet operational demands and ensure seamless execution of tasks.
• Cross-train with other team members in order to provide back-up/coverage and maintain consistency and efficiency in operations.

Qualifications

Qualifications

• Associate’s or Bachelor’s Degree and/or equivalent work experience.
• 3-5+ years of experience in Deposit Operations or Card Servicing in the financial services industry, and/or transferrable/similar experience.
• Direct experience processing credit card applications, with a strong customer service orientation:
  • Familiarity with all credit card regulatory requirements and reporting.
  • Experience verifying application data accuracy, completeness, and required documentati