Customer Resource Specialist II - Public Safety Officers' Benefits (PSOB) Program

Come Work at Akicita Federal, LLC:
About Our MissionThe Public Safety Officers' Benefits (PSOB) Program represents a vital commitment to America's public safety officers and their families. In times of profound loss or life-changing injury, our program stands ready to provide essential support through death, disability, and educational assistance benefits. Our dedicated team processes over 1,500 claims annually, each representing a family or officer in need of our assistance.
Role OverviewAs a Customer Resource Specialist II, you will serve as an experienced point of contact between the PSOB Program and those we serve – the survivors of fallen officers, injured officers, and their families. This intermediate-level position requires enhanced customer service expertise and a deeper understanding of the benefits process, building upon the foundation of entry-level work with increased independence and responsibility. You'll be part of a dedicated team processing approximately 750 death applications, 150 disability claims, and 600 educational assistance applications annually.
Join Our MissionIf you're passionate about serving those who protect our communities and have the experience to handle sensitive situations with care and professionalism, we encourage you to apply. Your role will directly impact the lives of public safety officers and their families during crucial moments in their lives.
US Citizenship is a requirement to work at the Department of Justice