Transfer Coordinator, Servicing Transaction Mgmt

This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans. In addition, the position calls for the appropriate aptitude to manage staff across various locations as well as multiple functions relating to converting other servicers data to upload into PHH’s loan servicing system, indexing by document type imaged mortgage documents into PHH’s image viewer and subsequently validating the data uploaded versus the documents received for all newly boarded loans.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Main liaison and manager for duration of the servicing transfer
• Coordinate meetings with clients and prior servicers to ensure seamless transfer
• Maintain milestone trackers of all activities related to the transfer
• Follow all established policies and procedures for all functions
• Monitor daily production reports to ensure appropriate accuracy levels and turnaround times are met
• Ensure compliance with all regulatory requirements (i.e. RESPA, USAP, Sarbox, etc.)
• Establish cross functional processes to ensure appropriate communication and sign off.
• Manage loan boarding deboarding SLA’s
• Develop and implement new processes to improve accuracy and efficiency
• Coordinate resolution for Customer Service related complaints
• Identify any risk or issues with proposed resolution
• Communicate with all internal sales teams to update process and obtain information on new onboardings and deboardings.  Keen attention to detail in the review and explanation of data translation and mapping to obtain cross functional understanding and sign off on data from source files to minimize borrower boarding impactful errors.
• Escalate any possible deadline misses. 
• Communicate boarding/deboarding expectations with internal and external clients regularly. 
• Organize meetings with internal and external clients with documented meeting minutes. 
• Meet all established milestones for deboarding/boarding project plans. 
• Work closely via meetings and conference calls with Business Unit Leads and prior servicers to ensure data transformation is accurate and clearly communicated. 
• Self-driven, should be able to handle high pressure. 

Key Result Areas:

• Reduce number of Servicing Transaction Management related customer complaints by a designated management percentage year over year
• Maintain quality at 100%. 
• Meet all milestones related to the loan boarding process. 
• Timely responses to servicers and internal parties. 

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• Bachelor’s Degree preferred, or minimum of five (5) + years’ mortgage servicing experience
• Competency in all Microsoft Office applications including Excel and Access
• Extensive experience with data analysis and spreadsheet modeling or reporting.
• Must possess effective communication skills both verbally and written.
• Ability to work independently, meet established deadlines and be very detail oriented.
• Aggressive follow up skills and superior organizational skills
• Effective time management to balance day to day tasks against short and long-term project deliverables.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. 
• Ability to set up controls and being able to speak to auditors/QA teams regarding process 
• Organization skills to be able to handle multiple transactions at the same time 
• Ability to easily adapt to changes in processes, procedures and priorities. 
• Proven strength in interpreting business requirements and implementing them in application or operational tools. 
• Ability to communicate effectively with both internal and external clients to determine requirements 
• Strong analytical and problem-solving skills and attention to detail and accuracy. 
• Preferred Qualifications:
• Prior knowledge of residential mortgage servicing and/or related loan documents.
• MSP and LoanSphere Loan Boarding experience 
• This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to