Principal Business Functional Consultant, Transformation

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary:

Looking for a business subject matter expert who understands the outcomes we deliver our customers through products and programs. Provides business insights to enable emerging product billing, distributed energy service operations and sales-force driven sales and service models.

The Principal Business Functional Consultant serves as a strategic business partner within the Business Area to drive enterprise level transformation outcomes. The role provides deep subject matter expertise, operational insights, and high impact process recommendations to support business readiness and the successful delivery of transformational or major project initiatives.  Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and enabling sustainable change through collaboration, communication and stakeholder engagement. The Prin Business Functional Consultant influences senior leaders, guides cross-functional teams and ensures customer centric outcomes are prioritized and operationalized effectively. 

Essential Responsibilities:

• Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions. 

• Represent functional operations in major program activities, shaping business process design, policy and procedure development, business benefits, KPIs and future state functional architectures. 

• Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments. 

• Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.  

• Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity. 

• Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions. 

• Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures. 

• Salesforce Operations: Ensures CRM capabilities integration seamlessly with CIS to improve customer engagement and service delivery. Map Customer touchpoints and data flows across Salesforce and CIS to optimize experience. Govern synchronization, quality and reporting to enable automation and actional insights.

Minimum Requirements:

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.

• Strong understanding of utility processes and performance drivers.

• Excellent communication, critical thinking and problem-solving skills.

• 7+ years in operations, business process improvement or service delivery.

Preferred Requirements:

• Expert in business process and business outcomes associated with Products and Programs portfolio.

• Previous experience in program or product management

Work Model: Hybrid - in office Tuesday through Thursday.

Some travel required; on average, 1 week in CO and 1 week in MN every month.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

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