Field Manager

Description

Field Manager

Take the Lead as a Field Manager at SOLID Surface Care, Inc.!

Are you a natural leader with a passion for quality and efficiency? At SOLID Surface Care, Inc., we’re looking for a Field Manager to guide our field teams and ensure the highest standards of service for our clients. As part of the nation’s largest self-performing facility care company, you’ll play a key role in shaping our nightly operations and delivering excellence to clients.

What You’ll Do as a Field Manager:

• Oversee field teams during evening shifts, ensuring every job meets client expectations.
• Support   field employees with hands-on troubleshooting and training on SOLID’s   methods.
• Perform   site walk-throughs to prepare for complex jobs and document results.
• Maintain   operational readiness by managing warehouse inventory and equipment upkeep.
• Lead   by example, inspiring teams to achieve their best while ensuring      compliance with safety protocols.

Why Join SOLID?

Since 1996, SOLID Surface Care, Inc. has been a pioneer in specialty surface care. We deliver best-in-class cleaning, disinfecting, and restoration services to commercial clients while remaining environmentally conscious. At SOLID, we provide:

• Competitive   pay and career advancement opportunities.
• A supportive, inclusive culture built on respect and collaboration.
• Training and tools to help you succeed in your role.

Essential Duties and Responsibilities

• Bilingual preferred but not required (Spanish/English)
• Execute operations plan on a weekly and monthly basis in line with SOW and unique contractual obligations including but not limited to emergency response or after hours work orders
• Ensure field employees have sufficient knowledge and training to execute jobs they are assigned to
• Travel to job sites to prepare for unique or complex jobs by anticipating and handling site logistics and security in advance of work teams arriving or on behalf of work teams onsite for maximum efficiency
• Perform pre- and post-service walk-throughs of client job sites with or without clients to observe and capture detailed observations of surfaces, including measurements, and ensure such recordings are entered into ERP for useful planning
• Drive a SOLID vehicle and work on site performing work inspections
• Ensure safety and regulatory warehouse compliance in accordance with OSHA and company standards
• Regularly interact with employees and customers, handling complaints, resolving conflict
• Maintain shop inventory to ensure SOLID office always has 30 days of product stock.
• Maintain “spare parts” sufficient to prevent extended periods of down time due to faulty equipment
• Daily reporting on key metrics and documentation to close out orders nightly including employee hours, materials used, and other site or client specific relevant data in designated channels
• Support the SOP process meetings to review service levels, performance against schedule, establish checks and balance system to ensure durations and expectations are met.
• Work with Human Resources teams to assist in the interviewing and talent selection process
• Provide weekly progress assessments for technicians’ professional development and/or remedial training
• Supervise the organization and cleanliness of storage areas
• Supervise the accounting of all equipment, disposable and chemical usage
• Ensure chemicals are labeled correctly at the SOLID office and while on Client sites
• Lead by example to motivate and encourage technicians

Requirements

Skills and Qualifications, You Will Need to Succeed

• At least 2 years general managerial experience
• At least 2 years general maintenance or cleaning experience
• Extensive experience with Operations scheduling
• Ability to research, analyze, and troubleshoot within various system software
• Overnight travel to participate in specialized group training events
• Self-driven and autonomous worker able to manage time efficiently and keep track of multiple time sensitive projects
• Strong knowledge of SOLID operations, and how the production of service relates to SOLIDs Values and Key Performance Indicators (KPI's)
• Demonstrated leadership, interpersonal, technical aptitude, analytical and problem-solving skills
• Strong team skills, including the ability to coach and develop work teams and provide appropriate training as needed to facilitate growth and development of field staff
• Must be flexible and able to manage multiple priorities in a fa