Senior Director, IT Infrastructure

The Senior Director of IT Infrastructure is responsible for all core IT Infrastructure, Networks services to support the PT Solutions Physical Therapy.  Reporting to the CIO, this position is accountable to deliver, manage, and improve the PT Solutions Physical Therapy IT infrastructure, Cloud Hosting Services and Network services across the enterprise in a cost-effective, timely, high quality, and innovative manner to drive practice growth and scalability.  The position plays a pivotal role in shaping IT infrastructure strategy, making investment and priority trade-off decisions, reducing unit costs, and negotiating and managing vendor relationships.  The Sr. Director, IT Infrastructure will have direct oversight for the Engineering, Networking, and System Administration and IT Service Management team members.

 

This position requires an influential, visionary leader with strong management skills, a detailed working knowledge of IT infrastructure, voice/telecommunications, and cloud hosting services and a familiarity with leading IT initiatives. The position has direct accountabilities for all computing infrastructure and networks at PT Solutions but also has healthcare IT knowledge to consult as needed with other technical leaders around hospital technology infrastructure considerations.  The position will leverage both internal and partner resources in the delivery of cost- effective solutions to business problems and opportunities.

 

The ideal candidate will enjoy leading people, strategizing on future investments, maturing IT processes, implementing best practices, and collaborating with our business stakeholders and information security teams to ensure we are continually improving our IT offerings. You will need to communicate effectively across multiple departments and customer groups, shift gears regularly, and enjoy the challenges of working on a fast-paced, growing technology team.

 

 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develop, organize, and lead the management of the IT infrastructure to ensure IT systems are available across the organization in accordance with agreed-upon service levels
• Manage the delivery and relationships with third-party providers to ensure they meet/exceed agreed upon service level agreements. Negotiate agreements with vendors and strategic technology partners
• Identify and recommend strategic direction for cloud services, hosting, storage, system infrastructure, as well as systems/network monitoring and management practices

• Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business

• Develops and controls the IT Infrastructure annual operating and capital expenditure budget and manages expenses to stay within plan

• Experience with comprehensive disaster recovery architecture and operations running in the Azure cloud, including annual infrastructure testing to validate availability of network connectivity and Recovery Time Objective as well as Recovery Point Objective

• Provide IT Infrastructure vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations

• Manage the strategic direction of the areas of responsibility including developing a roadmap and managing the technology portfolio

• Effectively acquire, develop, and manage talent on staff and through third party support engagements to consistently deliver business results and build future IT leadership capability

• Collaborate with senior leadership and business areas to determine technology needs and priorities necessary to achieve business objectives

• Provide infrastructure operations best practice guidance, includes analysis of changing business needs and support requirements, engaged with applications and infrastructure group for planning of long term operational support of internal and client systems

• Oversee server and azure environment, system backup procedures and other recovery processes

• Lead process development/improvement and efficiency initiatives to continually improve

• Lead Major Incident Recovery and Resolution initiatives ensuring appropriate and timely escalations and communications to executive management

• Identify and recommend strategic direction for servers, hosts, and system infrastructure; as well as systems monitoring and management practices

• Partner with peers in the IT function in the delivery of new business capabilities 

• Effectively acquire, develop, and manage talent to consistently deliver business res