Customer Service Support With Native Swiss German for Swiss Markets

Department: Customer Service Swizzonic

Location: Office located in Barcelona, Spain or full-remote

Responsibilities:

• Establish a relationship of trust with every customer who contacts us, representing

the values of the company.

• Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered.

• Detecting the needs of our customers, advising them on the purchase of new products.

• Commercial attitude

• Follow up with customers in need of support and technical assistance by email, chat and/or telephone.

• Escalate queries that cannot be resolved to the second level support team.

We offer:

• We offer a stable position, close and friendly environment.

• Continuous learning, so that you are always up to date with what's happening in our sector thanks to our technical training courses

• Tickets Restaurant to keep you energised

• Health insurance

• If you prefer to work from home no problem, we do remote work since 2019.

• And what we value most, a good working environment: young and human

Requirements:

• Swiss-German language high skills are essential.

• English would also be welcome. Italian and French are a plus.

• You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it :)

• Impeccable oral and written communication

• We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment.

• High customer orientation: Win – Win

• If you have experience working in Swiss market is optimal Key competences:

• Passion for helping others - you love what you do

• Teamwork: collaboration both with the team in your department and with other departments in the company.

• Independent: No one needs to push you to excel; it's just who you are.

• Proactive: You are eager to learn, adapt and improve your work; you seek help and use it well.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.